Front Desk

Guardian Dentistry Partners; Richmond (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hourly rate starting $22.00+

Paid vacation and holidays

401k with matching

Health, dental, vision insurance

Life and disability insurance

Flexible schedules

Professional growth opportunities

Supportive team environment

Community involvement initiatives

Job summary

BRSL Dentistry Patterson is seeking a friendly Front Desk Receptionist to join our team in Richmond area. You will be the first point of contact for patients, providing a welcoming experience and handling scheduling, check-in/out, and communications.

Qualifications include 2 years in the dental field, excellent interpersonal skills, and proficiency with dental software. We offer a comprehensive benefits package and a collaborative work environment.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using dental software and computer systems.
• Compassion and a genuine desire to assist patients in their dental care journey.
• Previous front desk or customer service experience is preferred.

Responsibilities

• Greet patients warmly and make them feel valued from arrival.
• Efficiently schedule and confirm patient appointments.
• Assist with check-in/check-out and insurance verification.
• Handle phone inquiries, emails, and in-person requests professionally.
• Maintain accurate patient records and ensure privacy compliance.
• Verify insurance coverage, process claims, and explain benefits.
• Support community service initiatives.

Skills

Interpersonal skills

Communication skills

Organizational skills

Compassionate service

Front desk experience

Dental software proficiency

Tools

Dental software

Job description

Location:

BRSL Dentistry Patterson

At BRSL, we are dedicated to helping our patients achieve lasting oral health and beautiful smiles. With two dental offices serving in Patterson and Richmond, we provide high-quality dental treatments to patients of all ages. Our comprehensive range of dental services ensures that we can meet nearly every dental need our patients may have. We take great pride in our commitment to delivering compassionate and personalized attention, which has earned us recognition for our award-winning care.

As an integral part of the Richmond community, our team goes beyond creating smiles. We believe in giving back and making a positive impact. Many of our dentists and staff members dedicate their free time to support local and international charities focused on uplifting those in need. We are always eager to explore new opportunities to serve our community, so we encourage you to share any charities or initiatives that could benefit from our support or to join us in our ongoing efforts.

Job Description

We are currently seeking a friendly and enthusiastic Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a pivotal role in creating a welcoming and positive experience. Your exceptional customer service skills, attention to detail, and organizational abilities will contribute to the success of our practice.

Key Responsibilities

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel comfortable and valued from the moment they arrive.
• Appointment Scheduling: Efficiently schedule and confirm patient appointments, optimizing the daily schedule for both efficiency and patient satisfaction.
• Check-In/Check-Out: Assist patients with check-in and check-out procedures, including verifying insurance information and processing payments accurately.
• Patient Communication: Handle phone inquiries, emails, and in-person requests professionally and courteously, addressing patient questions and concerns effectively.
• Record Keeping: Maintain accurate patient records, ensuring compliance with privacy and confidentiality regulations.
• Insurance Coordination: Verify insurance coverage, process claims, and provide clear explanations of benefits to patients.
• Community Engagement: Support our community service initiatives and explore opportunities for charitable involvement.

Qualifications

• Previous front desk or customer service experience is preferred.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using dental software and computer systems.
• Compassion and a genuine desire to assist patients in their dental care journey.
• Schedule: Monday - Thursday 7:30am - 5:00pm, and Fridays 7:30 am - 12:00pm. (No Weekends)

Benefits

• Hourly Rate: Starting $22.00 - up (based on experience).
• Paid Vacation and Paid Holidays.
• 401k Program with matching contributions.
• Competitive health, dental, and vision plan.
• Life Insurance and Disability Insurance.
• Flexible Schedules.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• Contribution to community service initiatives.

Requirements

• 2 years experience in the dental field

FLSA Status

Non-Exempt

BRSL Dentistry is an equal opportunity/affirmative action employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Reasonable accommodation will be provided for qualified individuals with disabilities, unless doing so would result in undue hardship.

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.