Front Desk

Planet Fitness; Portage (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotional opportunities

Free PF Black Card Membership

Guest pass for gym visits

Job summary

Planet Fitness in Portage, MI is seeking energetic Front Desk Team Members who are passionate about health & fitness. You will greet members, handle inquiries, tours, and registrations, and support a friendly, judgement-free gym environment.

The role includes a flexible schedule, opportunities for growth, and benefits like paid time off and wellness programs. Join a team that promotes a high-value, inclusive fitness experience.

Qualifications

• Service orientation to resolve member concerns.
• Basic computer skills for member services and communications.
• Initiative and strong communication abilities are essential.
• Punctuality and reliability required, with a flexible schedule.

Responsibilities

• Communicate with members in person, by phone, and in writing.
• Follow scripts for member services including info calls, tours, cancellations, and rate reviews.
• Assist with CPR/AED certification training and safety guidelines.
• Maintain cleanliness of restrooms, locker area, and public spaces.
• Perform duties as assigned by supervisors and ensure a welcoming environment.

Skills

Service-oriented

Basic computer proficiency

Upbeat attitude

Punctuality and reliability

Initiative and strong communication

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

5 days ago Requisition ID: 4497

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team.

Our Front Desk Team Members enjoy:

Same-day pay

Paid time off

Promotional opportunities

A Free PF Black Card Membership

Go to any gym and bring a guest for free

Includes amenities such as free tanning, hydromassage & total body enhancement

Free CPR & trainer certifications

Retirement savings program with a 4% company match

Free Employee Assistance Program

Life insurance

Short & Long-Term Disability

Volunteer opportunities in your local community

A fun, judgement-free environment

*Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone

Essential Front Desk duties:

Communicate with our members and TMs in person, by phone, and in writing.

Follow verbal communication. This includes communication from members, TMs, and supervisors.

Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.

Use different types of technology to service members:

Certify in both CPR and AED training.

Perform CPR and use the AED machine.

Use and understand our exercise equipment and be able to demonstrate its use to members.

Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.

Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.

Comply with all safety & sanitization guidelines.

Other duties assigned.

What we are looking for:

Service-oriented and able to resolve member concerns.

Basic computer proficiency.

Upbeat attitude.

Punctuality and reliability are a must.

Minimum High School Diploma or Equivalent

Initiative and strong communication skills.

Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

Stand and walk for long periods of time.

Talk and hear.

Use of hands and fingers to handle or feel.

Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.

The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.