Front Desk

Paycom - ATS; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ocala Eye is seeking a dedicated Patient Care Coordinator to greet patients, manage check-in/check-out, verify insurance eligibility, and coordinate appointments with a friendly, patient-first approach.

You will handle patient information, post charges, collect copays, and support front-office operations while upholding our CARES values of Compassion, Accountability, Respect, Excellence, and Spirit.

Qualifications

• Experience in a medical office setting is preferred.
• Proficiency with digital technology for patient management.
• Excellent verbal and written communication skills.
• Ability to multi-task in a high-volume environment.
• Exceptional customer service with focus on patient satisfaction.

Responsibilities

• Greet and welcome patients at check-in and ensure demographics and consents are collected.
• Handle patient check-out, post charges, collect payments, and schedule follow-ups.
• Provide exceptional patient interaction and maintain a warm, friendly demeanor.
• Verify insurance eligibility and estimate patient out-of-pocket costs.
• Demonstrate Ocala Eye's CARES values in daily duties.

Skills

Medical office experience

Communication

Multi-tasking

Customer service

Attention to detail

Emotional intelligence

Team player

Technology proficiency

Tools

Practice Management system

Online portals

Job description

Job Details: Job Location: OE Heath Brook 48 1000 - Ocala, FL 34474, Job Summary: Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team. The ideal candidate will welcome patients into our practice with a warm and friendly demeanor, ensuring they have a positive experience from check-in to check-out. The Patient Care Coordinator will manage patient information, verify insurance eligibility, handle appointment scheduling, and embody Ocala Eye's core values of C.A.R.E.S - Compassion, Accountability, Respect, Excellence, and Spirit.

Key Responsibilities

Patient Check-In

• Greet and welcome patients in a pleasant and professional manner.
• Track patients in the reception area and communicate with them as needed.
• Ensure patient demographics are obtained, verify all information has been received, completed, and signatures obtained on required consents.
• Ensure patients’ insurance cards and photo identification are on file.
• Ensure proper authorization or referral is collected from payers that require it.
• Place charts in the bin for the specific physician or technician.
• Be proficient in using our digital check-in platform to enhance front office operations.

Patient Check-Out

• Review encounter forms to ensure all necessary codes are marked and request any missing information from clinic technicians.
• Post charges to encounters.
• Collect and post payments for copays, coinsurance, and patient balances in a courteous and professional manner.
• Print itemized bills as receipts for patients.
• Schedule patient return appointments as indicated on encounter forms.
• Balance all payments at the end of the day, ensuring all transactions are accurate.

Patient Interaction

• Greet and welcome patients with a friendly and warm demeanor, ensuring a positive experience.
• Elevate the patient experience by providing exceptional customer service, making patients feel valued and comfortable.
• Track patients in the reception area and communicate with them as needed.

I N S P I R I N G E X C E L L E N C E , T O G E T H E R

Ocala Eye

C A R E S

Compassion.Accountability.Respect

Excellence.Spirit

Customer Service

• Provide excellent customer service and communication.
• Address patients' needs and concerns with empathy and professionalism.
• Treat patients and co-workers with respect at all times.

Insurance Verification

• Verify insurance eligibility to ensure patients have active coverage via online portals and integrated Practice Management system.
• Accurately estimate patient out-of-pocket costs for office visits and testing.

Core Values

• Exemplify Ocala Eye's core values in all interactions and duties.
• Compassion: Show genuine care and concern for patients and their families.
• Accountability: Take responsibility for actions and outcomes, ensuring high standards of practice.
• Respect: Treat all patients, colleagues, and partners with dignity and respect.
• Excellence: Strive for excellence in all tasks and interactions, continually seeking improvement.
• Spirit: Demonstrate a positive and energetic attitude, contributing to a supportive and encouraging work environment.

Qualifications

• Experience: Previous experience in a medical office setting is preferred.
• Technology: Proficiency in using digital technology for patient management.
• Communication: Excellent verbal and written communication skills.
• Multi-Tasking: Strong ability to manage multiple tasks simultaneously in a high-volume environment.
• Customer Service: Exceptional customer service skills with a focus on patient satisfaction.
• Detail-Oriented: Strong attention to detail, particularly in managing patient information and verifying insurance details.
• Team Player: Ability to work collaboratively with the healthcare team to ensure efficient and effective patient care.
• Emotional Intelligence: High level of emotional intelligence to understand, manage, and respond effectively to patients' and team members needs and concerns.