Front Desk

Residence Inn, Sacramento CalExpo NE; North Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Residence Inn Sacramento Cal Expo NE is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and assist with reservations in a fast-paced hotel environment.

You will greet guests, answer inquiries, process payments, and coordinate with housekeeping to ensure rooms meet guest expectations. A professional demeanor and strong communication skills are essential.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in front desk, reception, or customer service desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS experience a plus.
• Flexible schedule including evenings, weekends and holidays.
• Driver's license may be required in some locations.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls and provide information about services and local attractions.
• Secure payment, issue room keys, and maintain records in the PMS.
• Resolve guest complaints promptly and escalate when needed.
• Coordinate with housekeeping and maintenance for ready rooms and requests.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and monitor guest access.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or valet support.

Skills

Communication skills

Problem solving

Interpersonal skills

PMS experience

Reservation system

Bilingual (nice to have)

Driver's license

Education

High school diploma or equivalent

Hospitality training (preferred)

Tools

PMS (Property Management System)

Reservation software

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Requirements

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.