Front Desk

UFC Gym

Murfreesboro (TN)

On-site

USD 17,000 - 22,000

Full time

9 days ago

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Benefits offered by this job

Training & development

Wellness resources

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Vision insurance

Dental insurance

Job summary

UFC Gym in Murfreesboro, TN seeks a Front Desk Representative to be the first point of contact for members and guests. You will deliver outstanding customer service, assist with purchases, check-ins, and guide inquiries to the appropriate department.

This role requires a friendly demeanor and professional image to support club operations. Responsibilities include greeting members, answering calls, processing sign-ups, selling retail items, handling POS transactions, and assisting with daily

Qualifications

High school diploma or GED required.
Current CPR and AED certification.
6 months’ customer service experience in health club, retail, hospitality or food service.
Basic computer skills.

Responsibilities

Greet members and guests as they enter and exit the club.
Answer incoming calls professionally and transfer as needed.
Check in members and verify membership; sign up for group fit or classes.
Register prospective members and direct to membership department.
Sell supplements, apparel, and other UFC Gym retail items; process POS transactions.

Skills

Energetic and friendly

Interpersonal skills

Customer service focus

Telephone etiquette

Multi-tasking

Team player

Education

High school diploma or GED

CPR and AED certification

Tools

POS systems

Job description

Benefits:

Training & development
Wellness resources
Employee discounts

We Empower the Fighting Spirit in You!

GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

Warmly greets members and guests as they enter and leave the club.
Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
Checks in members and verifies membership; signs up members for group fit or ultimate classes.
Registers prospective members and directs them to the membership department.
Addresses members’ questions or direct them to the appropriate individual for better assistance.
Sells supplements, apparel and other UFC Gym retail items to members.
Rings up purchases on the point of sales system and provides accurate change.
Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding special club events.
Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

Keeps front desk and lobby neat and clean at all times.
Performs opening and closing procedures for the front desk, as assigned.
Attends monthly meetings or other scheduled meetings.
Assist with inventory or product pricing, as needed.
Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS:

The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

Must be energetic and possess a very friendly, outgoing personality and positive attitude.
Possess strong interpersonal and communication skills, including telephone etiquette.
Possess a strong customer service focus.
Understands and follows oral and written instructions.
Able to multi-task and perform tasks with accuracy and attention to detail.
Must be a team player and possess a can-do attitude.
Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level:

High school diploma or GED required.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience:

Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
Experience with multiple phone lines preferred.
Basic computer skills.

Physical Requirements: