Front Desk

Hot Springs Health Program, Inc.; Marshall (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Hot Springs Health Program, Inc. is seeking a friendly Front Desk Receptionist to serve as the main link between patients and the medical center, greeting visitors and coordinating scheduling.

The role requires professionalism and strong organizational skills to ensure smooth daily operations. Responsibilities include checking in/out patients, updating records, verifying insurance, handling cash, and releasing records per HIPAA guidelines.

Qualifications

• Front desk experience preferred but not required.
• Valid North Carolina Driver’s License and dependable transportation.

Responsibilities

• Check patients in/out, obtain and update patient information as well as scheduling appointments.
• Balance the cash drawer and make daily deposits
• Complete required checklist.
• Release records or information following HIPAA guidelines.
• Verify patient's insurance.
• Attend all required meetings and trainings.
• Other duties as assigned.

Skills

Front desk experience

HIPAA compliance

Customer service

Education

High school diploma or GED

Job description

The Front Desk Receptionist is the main link between the public and the medical center.

They establish a smooth working relationship between support staff and Providers as well as provide patients with timely, accurate care.

I. Essential Job Duties:

• Check patients in/out, obtain and update patient information as well as scheduling appointments.
• Accurately maintain records for AR and banking purposes. Balance the cash drawer and make daily deposits
• Complete required checklist.
• Use appropriate guidelines when releasing any records or information, making sure to follow HIPAA guidelines.
• Verify patient's insurance.
• Attend all required meetings and trainings.
• Other duties as assigned.

II. Behavioral Expectations:

• Maturity and ability to deal effectively with job demands.
• Respect for the confidentiality of all aspects of patient care and business matters of the Hot Springs Health Program.
• Professional attitude and appearance.
• Abide by the policies and procedures of the Hot Springs Health Program located in the employee handbook. Abide by all federal, state, and local regulations.

III. Education and Experience:

• Education: Required: High school diploma or GED
• Experience: Prior Front Desk experience preferred but not required.
• Other: Required: Valid N.C. Driver’s License and dependable transportation.