Front Desk

Nephrology Associates P A; Lewes (DE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision insurance

HSA

401(k) with matching

Tuition reimbursement

Paid time off

Job summary

Nephrology Associates, P.A. is a leading nephrology practice in Delaware and Cecil County, MD, seeking a Front Desk professional for our Newark office. The role requires excellent customer service, multitasking, and attention to detail.

CMA preferred; familiarity with EMR and medical terminology is essential. Responsibilities include greeting patients, scheduling, printing orders, submitting prior authorizations, and maintaining confidentiality of patient records.

Qualifications

• High School Diploma required.
• 2 years of Medical Assistant experience required.
• Certified Medical Assistant preferred.
• CPR Certification preferred.

Responsibilities

• Greet patients upon arrival with a friendly demeanor.

Skills

Front desk

Customer service

EMR

Medical terminology

HIPAA compliance

Education

High School Diploma

Medical Assistant experience

Certified Medical Assistant (preferred)

CPR Certification (preferred)

Tools

EMR software

Microsoft Office

Job description

Job Details: Job Location: Lewes, DE 19958, Title: Front Desk

Report: Practice Administrator

Location: Dover, DE

Position Type: Full time, Non-Exempt

Company Summary

Nephrology Associates, P.A. is the largest single specialty practice caring for patients with kidney disease and hypertension in the State of Delaware and Cecil County, MD.

Established in 1974, Nephrology Associates has earned the trust of patients and the respect of the local medical community for nearly five decades. Our board-certified nephrologists and mid-level providers are experts in the management of hypertension, chronic kidney disease, acute renal failure, end-stage renal disease, kidney transplantation, kidney stones, and other kidney-related disorders.

Position Summary

This role is a full time Medical Office Front Desk position with Medical Assistant experience for our Newark office. The position requires possess excellent customer service skills, the ability to multi-task, and offer a high level of attention to detail. Certified Medical Assistant is preferred, but familiarity with medical terminology and EMR is necessary for success.

Key Responsibilities

• Greet patients when they arrive with a friendly demeanor
• Schedule, cancel and reschedule patient appointments
• Print out electronic orders for patients
• Submit prior authorization requests
• Scan and upload documents to the patient's electronic medical record
• Ability to competently handle patient calls coming through on a multi-line phone system
• Optimize patient satisfaction through excellent customer service skills
• Utilize a multi-line phone system, fax machine, printer, copier and scanner
• Maintain confidentiality of all patient records

Education and Experience Requirements

• High School Diploma required
• Two years of Medical Assistant experience required
• Certified Medical Assistant preferred
• CPR Certification preferred

Knowledge, Skills, and Abilities

• Work consistent with HIPPA and OSHA regulation.
• General knowledge of nursing and health care terminology.
• Excellent patient care skills.
• Effectively communicate with patients, as well as healthcare professionals.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• May require extended periods of walking and standing.
• Occasionally requires the ability to push wheelchair-bound patients to exam rooms.
• Able to carry up to 45lbs frequently, and 50lbs occasionally.
• Able to bend, stoop, and reach frequently.

Benefits

• Benefit options include health, dental, vision, HSA, life and disability insurance.
• In addition, other benefits such as PTO, 401(k) with matching and tuition reimbursement are also offered.

Nephrology Associates, P.A. does not discriminate on the basis of actual or perceived race, religion, color, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, family responsibility, personal appearance, genetic information, matriculation, political affiliation, or any other status protected under law.