Front Desk

Automatic Data Processing, Inc.; Indiana; On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Steuben County is seeking a Membership Representative to provide outstanding service to members and guests, conduct tours for prospective members, and promote memberships and programs. The role emphasizes welcoming, connecting, and supporting people from diverse backgrounds, while ensuring adherence to YMCA policies and maintaining a clean lobby.

The position requires customer service experience, CPR/AED and First Aid certifications within 30 days, strong interpersonal skills, attention

Qualifications

• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Highly attentive to detail.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members and guests in person and by phone; maintain lobby cleanliness and organization.
• Conduct interviews and tours for prospective members; sell memberships.
• Develop and maintain positive relationships with volunteers and members; help members connect with one another.
• Welcome, connect with, and support members; invite them to get involved and give back to the community.
• Handle and resolve membership concerns; inform supervisor of unusual situations or unresolved issues.
• Apply all YMCA policies related to member services.

Skills

Customer service experience

CPR/AED and First Aid

Interpersonal skills

Attention to detail

Diversity awareness

Basic computer skills

Job description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at YMCA of Steuben County maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community

QUALIFICATIONS:

• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Highly attentive to detail.
• Ability to relate effectively to diverse groups of people from all social and economic
  segments of the community
• Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.