Front Desk

Independence Dental Services; Columbia Township (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

Independence Dental Services in Columbia, MO is seeking a Front Desk professional to manage patient intake, scheduling, insurance verification, and payments, ensuring a smooth and welcoming check-in experience for every patient.

The role emphasizes high-volume front desk duties, strong communication across multiple channels, and accurate record-keeping to support clinicians and staff throughout the patient journey.

Qualifications

• Dental / Medical Front Desk Experience: 1–2+ years in a high-volume healthcare or dental setting.
• Practice Management Software: Direct experience with Eaglesoft (preferred) or comparable dental software (Dentrix, Open Dental) for multi-provider scheduling, family accounts, and ledger management.
• High-Volume Multichannel Communication: Proven ability to manage multi-line phone calls (answering within 3 rings), two-way SMS systems (Dental Intelligence / DI), and VoIP voicemail monitoring on a strict cadence.
• Intake & Paperwork Compliance: Strong attention to detail to ensure 100% completion of patient registration, medical histories, and guardian IDs before clinical handoff.
• Schedule Optimization: Familiarity with appointment confirmation workflows, standby/fill lists, and proactively filling schedule openings.
• POS & Payments: Hands-on experience collecting patient balances, posting payments, and using POS systems (Square).

Responsibilities

• Support daily front-office operations and deliver a positive patient experience.
• The Front Desk role operates under the direction of the Office Manager or Office Manager Assistant and works closely with clinical and administrative team members.

Skills

Front desk experience

Multichannel communication

Attention to detail

Punctuality

Tools

Eaglesoft

Dentrix

Open Dental

Dental Intelligence (DI)

Square POS

Job description

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Front Desk

MMDC Non-Clinical Columbia, MO, US

2 days ago Requisition ID: 1319

Salary Range: $20.00 To $25.00 Hourly

Monday - Thursdays : 8:40AM - 5PM. Fridays: 8:40AM - 3PM

Position Overview

The Front Desk role is a core administrative position within a single dental practice, responsible for supporting daily front-office operations and delivering a positive patient experience. This role focuses on patient intake, scheduling, communication, insurance verification, and payment processing to ensure efficient workflows and accurate records.

The Front Desk role operates under the direction of the Office Manager or Office Manager Assistant and works closely with clinical and administrative team members.

Key Requirements & Qualifications

Dental / Medical Front Desk Experience: 1–2+ years in a high-volume healthcare or dental setting.

Practice Management Software: Direct experience with Eaglesoft (preferred) or comparable dental software (Dentrix, Open Dental) for multi-provider scheduling, family accounts, and ledger management.

High-Volume Multichannel Communication: Proven ability to manage multi-line phone calls (answering within 3 rings), two-way SMS systems (Dental Intelligence / DI), and VoIP voicemail monitoring on a strict cadence.

Intake & Paperwork Compliance: Strong attention to detail to ensure 100% completion of patient registration, medical histories, and guardian IDs before clinical handoff.

Schedule Optimization: Familiarity with appointment confirmation workflows, standby/fill lists, and proactively filling schedule openings.

POS & Payments: Hands-on experience collecting patient balances, posting payments, and using POS systems (Square).

Preferred Qualifications

Experience in pediatric dentistry or an anesthesia/sedation practice.

Familiarity with Dental Intelligence (DI) metrics and automated messaging.

Experience handling dental emergency intake/phone triage and coordinating language interpreter services.

Core Competencies

Patient-First Prioritization: Ability to give 100% undivided attention to families at the check-in window over ringing phones or internal team questions.

Verbiage & Scripting Discipline: Comfort following standardized phone scripts and professional verbiage verbatim.

Punctuality & Reliability: Ability to consistently arrive on time.