Front Counter & Guest Experience Associate

Dairy Queen

Sharpsville (Mercer County)

On-site

USD 28,000 - 36,000

Full time

8 days ago

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Job summary

Dairy Queen in Sharpsville, PA is seeking enthusiastic team members to join our fast-paced, fan‑focused crew. You will greet guests, answer questions about the menu, prepare treats following health standards, and help create a clean, inviting environment. A positive attitude, reliability, and teamwork are essential to deliver exceptional fan service.

We value ownership in your work and a willingness to learn, with opportunities to grow within the Dairy Queen brand as part of a franchise team.

Qualifications

Excellent customer service and communication skills.
Ability to stand for long periods and lift up to 50 lb.
Ability to work under pressure and maintain a positive attitude.
Must follow health and safety procedures.

Responsibilities

Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
Enthusiastically greet and welcome fans to the Dairy Queen brand.
Assist fans with menu navigation and product ingredient questions.
Strive to exceed fan expectations and deliver fan first service through timely and quality service.
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members.
Prepare treat products following restaurant, health, and safety standards and procedures.
Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
At all times exhibit a genuine passion for excellence.
Perform other duties as assigned by management.