Front Counter Customer Service

Midas; Columbia (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Free food & snacks

Job summary

Midas of Columbia is looking for a Front Counter Customer Service representative to welcome customers and assist with service needs in a fast-paced shop.

You will manage front counter operations, process payments, answer inquiries, and collaborate with team members to ensure a positive, efficient experience for every guest. A high school diploma and automotive parts knowledge are preferred.

Join a supportive team that values reliability and growth within the company.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Minimum of 1 year of automotive parts knowledge or repair experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Basic computer skills for scheduling and payment processing.
• Reliable and punctual with a positive attitude.

Responsibilities

• Greet customers warmly and assist them with their service needs.
• Manage front counter operations, including scheduling appointments and processing payments.
• Provide information about services and promotions to enhance customer satisfaction.
• Handle customer inquiries and resolve issues promptly and professionally with management
• Maintain a clean and organized front counter area.
• Collaborate with team members to ensure smooth service delivery.
• Promote a positive and welcoming atmosphere for all customers.

Skills

Automotive parts knowledge

Customer service

Communication

Teamwork

Multitasking

Basic computer skills

Education

High school diploma

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• Free food & snacks

About the Role:

Front Counter Customer Service representative, where you'll be the friendly face that welcomes our customers! This exciting role offers the chance to make a real difference in our customers' experiences while working in a fast-paced, team-oriented environment.

Responsibilities:

• Greet customers warmly and assist them with their service needs.
• Manage front counter operations, including scheduling appointments and processing payments.
• Provide information about services and promotions to enhance customer satisfaction.
• Handle customer inquiries and resolve issues promptly and professionally with management
• Maintain a clean and organized front counter area.
• Collaborate with team members to ensure smooth service delivery.
• Promote a positive and welcoming atmosphere for all customers.

Requirements:

• High school diploma or equivalent; customer service experience preferred.
• Must have a minimum of 1 Year of automotive parts knowledge or repair experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively.
• Basic computer skills for scheduling and payment processing.
• Reliable and punctual with a positive attitude.

About Us:

Midas of Columbia is a family owned business and has been serving the Columbia MO community for over 40 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love us for our reliable service and knowledgeable staff, and our employees appreciate the supportive work environment and opportunities for growth within the company.

Compensation: $16.00 - $17.00 per hour

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com