Front Counter Crew

Sunrise Dairy Queen Group; New Castle (IN); On-site; USD 13,776 - 19,286; Part time

Job summary

A franchise of a popular fast-food brand in New Castle, Indiana, is seeking a Front Counter Crew Member. This role involves providing exceptional customer service in a fun and energetic environment. Candidates should be positive, communicative, and able to work under pressure. Responsibilities include greeting customers, assisting with menu queries, and maintaining service standards. If you have a passion for customer service and a desire to create positive experiences, we would love to hear from you.

Qualifications

• Excellent communication skills for interacting with fans and co-workers.
• Able to maintain a great attitude under pressure.
• Comfortable standing for long periods and lifting up to 50 pounds.
• Knowledge of food handling procedures and local health regulations.

Responsibilities

• Greet and welcome fans professionally.
• Assist fans with menu navigation and queries.
• Exceed fan expectations with timely and quality service.
• Address fan concerns following service recovery standards.
• Maintain a clean and inviting environment for fans.

Skills

Positive communication

Ability to work under pressure

Team player

Customer service orientation

Job description

Pay Range:

$10-$14/hr

Front Counter Crew Member

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Assist fans with menu navigation and product ingredient questions
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
• Prepare treat products following restaurant, health, and safety standards and procedures
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements

• Communicate positively with fans and co-workers constantly during shifts
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Practice established food handling procedures and meet any local health regulations
• Exhibit good manners, proper personal hygiene and promptness
• Have fun and maintain a positive attitude at all times!

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy

Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business

owners. The franchisee of this restaurant will be your employer if you are hired and will make all

hiring, wage, hour, and other employment-related decisions.