frog CX Transformation - Platform Advisory Senior / Managing Consultant

Capgemini; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Join a leading global consultancy as a Senior or Managing Consultant in CX Transformation. This role focuses on enabling customer experience at scale, leveraging innovative solutions across marketing, sales, and service. You will lead diverse teams, mentor talent, and drive impactful results for top-tier clients. Collaborate with passionate professionals to shape a sustainable future through creativity and technology. If you are a strategic leader with a passion for transformation and a track record in CX platforms, this opportunity is perfect for you.

Qualifications

• 8+ years in agency or consultancy, 4 years at GRADE C or above.
• Deep expertise in CX platforms, especially Adobe suite.

Responsibilities

• Lead teams to achieve program goals in CX transformation.
• Advise clients on enhancing ROI through CX platform services.

Skills

CX Advisory

Adobe Experience Cloud

Salesforce

Customer Data Platforms

Content Management Systems

Marketing Automation

Digital Project Delivery

Education

BA or BS degree

MBA from a top-tier program

Tools

Adobe Marketing Suite

Google Marketing Tools

Tealium

ActionIQ

Job description

frog CX Transformation - Platform Advisory Senior / Managing Consultant

Join to apply for the frog CX Transformation - Platform Advisory Senior / Managing Consultant role at Capgemini

About Capgemini Invent

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend strategic, creative, and scientific capabilities, collaborating closely with clients to deliver innovative solutions. Join us to drive transformation tailored to today's and tomorrow's challenges. We leverage science, data, creativity, design, and purpose-driven technology.

frog is a leading global creative consultancy within Capgemini Invent, challenging the status quo to craft human experiences that resonate and influence markets. We partner with passionate leaders and entrepreneurs, applying creativity, strategy, design, and data to reinvent businesses, foster growth, and lead customer-centric transformation. Our goal is to shape a sustainable and inclusive future for businesses, people, and the planet.

YOUR ROLE

We seek a dynamic Senior or Managing Consultant in frog’s CX Transformation team, focused on Activation & Enablement of CX at scale. The role requires experience in Marketing, Sales, Service, and Commerce with Adobe platforms and a proven ability to support sales and delivery of innovative solutions in this domain.

CX Platform Advisory

• Support sales and lead delivery of go-to-market offerings for CX platform advisory services that enhance ROI and enable client marketing, sales, and service strategies.
• Bridge future customer experiences with the platforms needed to realize them.
• Support clients in transforming their CX capabilities by leveraging AI, defining pilots, scaling approaches, and embedding AI into marketing and CX practices.
• Advise top-tier organizations on CX platform capabilities, supporting processes, operating models, and governance.
• Provide insights into product strengths and weaknesses, especially across Adobe Experience Cloud and emerging GenAI products.
• Stay informed on best practices, emerging trends, and innovations across digital media, data integration, marketing automation, content management, and social media.
• Work with clients across various industries, including Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, and more.

CX Transformation Leadership & Participation

• Lead teams comprising management consultants, experience designers, technologists, data strategists, and implementation specialists to achieve program goals.
• Mentor and coach team members, fostering professional growth and delivering quality results.
• Contribute to thought leadership in CX Transformation and Platform Advisory.
• Participate in recruitment, training, and community-building activities.
• Build networks within frog and Capgemini to promote CX platform offerings and support business growth.
• Assist in client proposals and RFP responses from initial brief to final presentation.
• Manage and expand existing client relationships.
• Willingness to travel up to 85% as required.

YOUR PROFILE

• Degree or equivalent qualification.
• At least 8 years’ experience in an agency or consultancy environment, with 4 years at GRADE C or above.
• Extensive experience with CX Advisory and CX Platforms, especially Adobe suite.
• Ability to translate business objectives into capabilities and map them to technical solutions.
• Minimum of 3 years’ relevant experience in CX advisory and platforms, with deep expertise in at least one of the following areas: full-stack marketing technology (Adobe, Google, Salesforce), Customer Data Platforms, Content Management Systems (Adobe Experience Manager, Contentful, Drupal), or marketing orchestration tools (Tealium, Aprimo, Twilio, ActionIQ).
• Proven success in digital project delivery across various industries.
• BA or BS degree required; an MBA from a top-tier program is preferred.

You Are

• A strategic leader capable of managing high-performing teams and delivering impactful results.
• A pragmatic problem-solver focused on practical solutions.
• Proactive, flexible, and hands-on in approach.
• A collaborative team player with strong relationship-building skills.
• Excellent interpersonal skills to foster trust and connections.
• Adaptable and agile, thriving in dynamic environments.