frog CX Transformation - Platform Advisory Senior / Managing Consultant

Capgemini; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking consultancy that thrives on creativity and innovation, where your expertise in customer experience (CX) transformation will drive impactful change. As a Senior or Managing Consultant, you will leverage your deep knowledge of Adobe platforms and marketing strategies to guide tier-one organizations in enhancing their CX capabilities. Collaborate with a diverse team of professionals, mentor others, and contribute to a culture of continuous improvement. With a focus on sustainability and inclusivity, this role offers a unique opportunity to shape the future of businesses while enjoying a supportive work environment that values work-life balance and professional growth.

Benefits

Flexible work

Healthcare benefits

401(k) plan

Paid time off

Paid parental leave

Adoption assistance

Mentoring programs

Employee Resource Groups

Disaster Relief

Qualifications

• 8+ years in agency/consultancy with deep CX Advisory experience.
• Strong background in Adobe products and marketing technology.
• Expertise in transforming business objectives into technical solutions.

Responsibilities

• Lead delivery of CX platform advisory services to enhance client strategies.
• Mentor teams and contribute to thought leadership in CX transformation.
• Support client proposals and nurture existing account relationships.

Skills

CX Advisory

Adobe platforms

Marketing

Sales

Service

Commerce

AI integration

Digital project delivery

Education

Bachelor's degree

MBA (preferred)

Tools

Adobe Experience Manager

Salesforce

Google Marketing Platform

Tealium

Jira

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

YOUR ROLE

We are seeking a dynamic Senior or Managing Consultant within frog’s CX Transformation team, which focuses on the Activation & Enablement of CX at scale. This role requires experience in Marketing, Sales, Service and Commerce in conjunction with Adobe platforms and with a proven ability to support the sales and delivery of innovative solutions in this space.

CX Platform Advisory:

· You will support the sales and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies, whether focused on productivity, optimization, engagement, or otherwise.

· You are able to build a bridge between a future experience and the platforms needed to deliver these experiences.

· You understand CX, marketing and sales capabilities to support a client in transforming how they work and build CX capabilities of the future.

· You will help organizations unlock the potential of AI by defining pilots, scaling approaches, and embedding AI into their marketing & CX practices.

· You will advise tier-one organizations at the cutting edge of the industry, delivering and embedding CX platform capabilities alongside supporting processes, operating models, and governance frameworks.

· You will provide objective insights into the strengths and weaknesses of products, tools, and approaches to activate and enable CX strategies

· You will have experience in working with products across the Adobe experience cloud and with their emerging GenAI products

· You will ensure you and your team remain informed of best practices, emerging technology trends, and innovations in digital media, data integration, data platforms, marketing automation, digital asset management, content management, and social media.

· You may be working with clients from any industry (Consumer Products, Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, etc).

CX Transformation Leadership & Participation:

· Demonstrate ability to deliver agency- and consulting-structured teams consisting of management consultants, experience designers, technology, data strategists, and implementation specialists to achieve program objectives

· Mentor and coach others to deliver quality results and promote others' professional development.

· Contribute to thought leadership around CX Transformation and Platform Advisory topics.

· Proactively participate in team recruitment, training and community-building

· Build a network within frog and the broader Capgemini group to champion CX Platform Advisory offerings and support account growth.

· Support client proposals and RFP responses from initial brief to final sales presentations.

· Nurture and expand existing account relationships

· Comfortable with up to 85% travel.

YOUR PROFILE

• Degree educated or equivalent
• Minimum (8 years’ experience GRADE D, 4 years GRADE C) in an agency or consultancy environment
• Deep and broad experience with CX Advisory and CX Platforms, with depth in Adobe product suite
• Understand how to turn a set of business objectives into capabilities and mapping those capabilities to technical solutions
• A minimum of 3 years’ experience relevant to CX advisory and platforms in an agency, design, and consulting settings, with significant depth in at least one of the following areas:
• Broad full stack marketing technology providers such as Google, Adobe and Salesforce across any of their product suite – with depth in Adobe
• Customer Data Platforms and marketing orchestration platforms such as Tealium, Aprimo, Twilio or ActionIQ
• Content and product management systems web content management such as Workfront, Aha!, Jira, Adobe Experience Manager, Contentful & Drupal
• Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients.
• An appropriate BA or BS degree is required, an advanced degree such as an MBA from a top tier program is preferred.

You are:

· Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients

· Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results.

· Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease.

· Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders.

· Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders.

· Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working

WHAT YOU’LL LOVE ABOUT WORKING HERE?

Empowerment: At Capgemini Invent, we:

· Lead the change and take initiative

· Find the work-life balance that suits us

· Craft or own path through learning and career development programs

Energy: At Capgemini Invent, we:

· Connect as a global community of 13,000+ colleagues worldwide

· Celebrate our diverse perspectives and draw from strength from our differences

· Have fun by providing a range of clubs, events and get-togethers to celebrate our wins and successes

Experiences: At Capgemini Invent, we:

· Work internally and with clients to make a difference

· Push boundaries to reimagine what’s possible

· Work to build a more sustainable and inclusive future

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in over 30 studios and more than 60 offices around the world, it comprises a 12,500+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.