Fresh Produce Client Success Lead

Arrive Logistics; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Matching 401(k)

Relocation assistance

Casual dress code

Downtown Chicago location

On-site gym/LifeStart

Job summary

Arrive Logistics is seeking a Manager of Client Success focused on Arrive Fresh produce vertical. You will lead a team handling produce shippers, monitor cold-chain shipments, and collaborate across sales, operations, and accounting to optimize performance and growth.

Strong track record in customer success or operations within freight/logistics is required. The role is based in downtown Chicago with a competitive salary and bonus potential in a dynamic, award-winning culture that supports

Qualifications

• 3+ years in customer success, account management, or operations within freight brokerage/3PL or supply chain
• Familiarity with reefer freight, temperature-controlled transport, produce seasonality, or USDA/FDA food-transit standards is a plus
• Proficiency in TMS, CRM software (e.g., Salesforce), and data analytics/spreadsheet tools
• Excellent communication, high-pressure problem-solving, active listening and composure in time-critical crises
• Bachelor’s degree in Supply Chain/Logistics/Business or equivalent experience

Responsibilities

• Account Ownership: primary trusted advisor and daily contact for produce freight clients
• Shipment & Cold-Chain Tracking: monitor reefer loads, track temperature, coordinate with dispatchers and carriers
• Issue & Exception Management: resolve delivery disruptions, temperature deviations, detention issues or claims
• Manage and Coach: lead a team of Client Success Reps for Produce Customers
• Client Onboarding: guide new produce shippers/receivers through setup and tender processes
• Performance Reviews: conduct regular business reviews analyzing on-time delivery rates and tender acceptance
• Retention & Growth: drive account retention, renewals, and opportunities to expand freight volume or cross-sell services
• Cross-Functional Collaboration: partner with sales, carrier procurement, and accounting to align service levels and resolve billing"],
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Skills

Communication

Problem solving under pressure

Active listening

Crisis management

Leadership

Education

Bachelor’s degree in Supply Chain/Logistics/Business

Tools

Salesforce

TMS

Job description

Arrive Logistics is seeking a Manager of Client Success focused on Arrive Fresh produce vertical. You will lead a team handling produce shippers, monitor cold-chain shipments, and collaborate across sales, operations, and accounting to optimize performance and growth.

Strong track record in customer success or operations within freight/logistics is required. The role is based in downtown Chicago with a competitive salary and bonus potential in a dynamic, award-winning culture that supports