French Speaking Customer Experts for Miele - Work Remote In Greece

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Relocation package

13th and 14th salaries added

Job summary

Mercier Consultancy Group is seeking a French-speaking Customer Expert for Miele in Greece. Represent a world-class premium brand and provide bespoke support to clients, delivering technical guidance and premium service in a fast-paced environment.

You will engage with customers via phone, email, and chat, maintain CRM records, and collaborate with internal teams to resolve complex issues. A relocation-friendly role offering training and career development opportunities.

Qualifications

• Native or fluent French required.
• Strong English for training and internal communication.
• Valid EU passport.
• Experience in customer service is a plus.

Responsibilities

• Deliver premium support for Miele products via phone, email, and chat.
• Provide technical guidance and troubleshooting for home appliances.
• Document interactions accurately within the CRM system.
• Collaborate with internal teams to resolve complex issues.
• Maintain up-to-date knowledge of Miele product innovations.
• Assist with relocation and onboarding processes as needed.

Skills

French fluent

English proficiency

Customer service

Communication

Tools

CRM software

Job description

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we pride ourselves on placing professionals in prestigious roles that offer long-term growth and international exposure.

Job Overview

We are currently looking for talented individuals to join our team as French Speaking Customer Experts for Miele. This unique opportunity allows you to represent a world-class premium brand in the consumer electronics industry, providing bespoke support to clients while enjoying the vibrant lifestyle offered by jobs in Greece.

Key Responsibilities

• Deliver exceptional customer support for Miele's high-end consumer electronics portfolio via phone, email, and chat.
• Provide technical guidance and troubleshooting for Miele home appliances to ensure a seamless user experience.
• Maintain a deep understanding of Miele's product innovation to offer accurate and premium advice to customers.
• Manage customer inquiries with a high level of professionalism, reflecting the quality synonymous with the Miele brand.
• Document all interactions accurately within the CRM system to track and optimize service performance.
• Collaborate with internal teams to resolve complex technical concerns efficiently.
• Contribute to a high-performing environment that prioritizes customer satisfaction and brand loyalty.

Requirements

• Native or fluent French (spoken and written) is mandatory for this French Speaking Customer Experts for Miele position in Greece.
• Strong command of the English language for corporate training and internal communication.
• Valid EU passport (mandatory).
• A passion for technology and premium consumer electronics brands.
• Previous experience in customer service or a technical support environment is considered an advantage.
• Excellent communication skills and a customer-centric mindset.

Benefits

What We Offer

• Competitive Monthly Salary + 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training to master the nuances of the consumer electronics industry.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your transition to Greece.
• Monthly Performance Bonus for exceeding service quality targets.
• Professional development opportunities in a global, supportive work environment.
• And Much More...

Life in Greece

Embarking on a career through our French-speaking jobs program means more than just a new role; it means experiencing the unparalleled beauty of Greece. With its glorious Mediterranean sunshine, historic landscapes, and world-renowned coastline, Greece offers a lifestyle that balances professional ambition with personal wellness. When you choose to relocate to Greece, you immerse yourself in a culture that values hospitality, vibrant nightlife, and a relaxed pace of life.

Beyond the career-defining nature of the French Speaking Customer Experts for Miele position in Greece, you will benefit from a high quality of life, exquisite local cuisine, and the warmth of the Greek community. Our relocation support ensures that your move to Greece is seamless and stress-free, allowing you to focus on your new journey while enjoying the rich heritage that makes Greece such a desired destination for international professionals.