French Social Media Community Moderator (Part-Time, Flexible)

Social Factor; Tennessee; Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor is seeking a US- or UK-based Community Moderator to support English and French language communities on a project-based, part-time basis. This role emphasizes moderating social channels, aligning with brand voice, and ensuring constructive user interactions across platforms.

Experience in live stream moderation is a plus, and familiarity with Sprinklr, Khoros, or Sprout Social helps. Flexible schedules and rapid match-based outreach are part of the engagement model.

Qualifications

• Native-level understanding of French language.
• Deep understanding of French pop culture, nomenclature, language, and slang.
• Able to mirror client brand voice and engage with users accordingly.
• Previous social media moderation experience required; live stream moderation is a plus.
• Sprinklr, Khoros, and/or Sprout Social experience is a plus.
• Excellent verbal and written communication; ability to mirror voice/tone of brands.
• Strong multitasking and organizational skills; follow clear guidelines and workflows.

Responsibilities

• Moderate digital communities for some of the world’s well-known brands as opportunities arise.
• Interact with users in real-time, answer questions, and guide discussions to maintain civility.
• Mirror each brand’s voice and tone in responses while enforcing community guidelines.
• Coordinate with clients and team on moderation expectations, policies, and escalation paths.
• Assist with on-going moderation needs and rapid adaptability to changing priorities.

Skills

French language

Social media moderation

Live stream moderation

Brand voice adaptation

Multitasking

Sprinklr

Khoros

Sprout Social

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking a US- or UK-based Community Moderator to support English and French language communities on a project-based, part-time basis. This role emphasizes moderating social channels, aligning with brand voice, and ensuring constructive user interactions across platforms.

Experience in live stream moderation is a plus, and familiarity with Sprinklr, Khoros, or Sprout Social helps. Flexible schedules and rapid match-based outreach are part of the engagement model.