Bilingual Healthcare Customer Service Representative - Remote

Teleperformance USA; Wyoming (OH); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve issues using web-based tools to deliver a seamless experience in a fast-paced environment.

The role emphasizes service delivery in healthcare, with duties including account handling, payment processing support, and de-escalation when needed. Remote work options are available for qualified candidates.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• Proven oral & written communication skills in English and Spanish.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve questions.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track all call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Bilingual English/Spanish

Typing 25 wpm

Windows-based systems

Phone support

Email support

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Desktop software

Job description

Category : Customer Service/Support

As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

• TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

• We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

• We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/). Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Your Responsibilities

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

• Calmly attempt to resolve and de-escalate any issues

• Escalate interactions when necessary and appropriate

• Respond to requests for assistance and/or possible processing payments

• Track all call related information for auditing and reporting purposes

• Provide feedback on call issues

• Upsell if required

Qualifications

• High School Diploma or equivalent.

• Minimum of 6 months of customer service experience.

• Must be 18 years of age or older.

• Ability to type at least 25 words per minute.

• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

• Customer service and/or sales experience preferred.

• Proven oral & written communication skills in both English and Spanish

• College degree preferred but not required.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

• Communication: Outstanding communication, listening, and analytical skills.

• Organizational Skills: Strong organizational and problem-solving skills.

• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:

• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required