Freight Logistics Coordinator – Customer Success

Hogan Transportation; Bridgeton (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Hogan Transportation is a Century-old, full-service transportation company serving North America with a tradition of personalized service and advanced technology.

The Logistics Customer Service Representative serves as the primary contact for Hogan customers, soliciting freight, matching capacity, and ensuring on-time pick-up and delivery while maximizing revenue and driver utilization in the region.

Qualifications

• High school diploma or GED required.
• Associates degree preferred.
• Proficient in Microsoft Word and Excel.
• AS400, EDI and Freight websites preferred.

Responsibilities

• Maintains an accurate customer contact list.
• Inputs load information to be used by Fleet Managers and Drivers.
• Solicits freight to achieve capacity/demand balance and maximize revenues.
• Schedules and re-schedules loads as necessary to maximize efficiencies and revenues.
• Matches demand with current and future capacity with safety and DOT hours of service considerations.
• Resolves service issues to ensure customer satisfaction and retention.
• Monitors load progress to foresee problems and make operational adjustments as needed.
• Communicates with Fleet Management to meet customer expectations.
• Communicates with Customer Service Manager about service concerns and volume changes.
• Monitors and utilizes trailer pools.

Education

High school diploma or GED

Associates degree

Tools

Microsoft Word

Microsoft Excel

AS400

EDI

Freight websites

Job description

Hogan Transportation is a Century-old, full-service transportation company serving North America with a tradition of personalized service and advanced technology.

The Logistics Customer Service Representative serves as the primary contact for Hogan customers, soliciting freight, matching capacity, and ensuring on-time pick-up and delivery while maximizing revenue and driver utilization in the region.