Freight Forwarding Operations Specialist

USCOR JAS FORWARDING (USA), INC.; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

JAS Forwarding is seeking a detail-oriented logistics professional in San Francisco, CA, for end-to-end import/export processing, billing and customer service. The role emphasizes accuracy, cross-functional collaboration and compliance with company guidelines.

The candidate should have strong organizational and communication skills, experience handling air and ocean shipments, and familiarity with Incoterms. 100% office-based environment in California.”

Qualifications

• Excellent organizational skills.
• Excellent communication skill.
• Must have experience handling import & export shipments using both air and ocean products.
• Flexibility.
• Strong computer skills including Microsoft Office suite a plus.
• Detail oriented, able to multitask and meet deadlines.
• Able to work in a team and independently.
• Knowledge of Puerto Rico customs laws, practices and procedures.

Responsibilities

• Prepare, review and process documents (classifications, invoices) with accuracy.
• Track bookings/shipments, update clients on status, dispatch for delivery, collect PODs and invoices.
• Bill/invoice files per terms; reconcile payables with vendors/overseas offices.
• Assist sales and managers in quotes; provide cost forecasting.
• Provide responsive customer service and maintain communication with truckers.

Skills

Organizational skills

Communication skills

Import/export experience

Flexibility

MS Office

Attention to detail

Teamwork

Puerto Rico customs

Education

High School Diploma or GED

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

ESSENTIAL FUNCTIONS

• Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
• Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files
• Comply with all company business process guidelines
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party
• Resolve and reconcile incorrect payables by working with vendors and overseas offices
• Assist sales, department manager(s) and colleagues in compiling quotes
• Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
• Provide responsive customer service
• Dispatch freight for delivery, maintain communication with trucker throughout delivery
• Ability to recognize any changes in customers shipping down and trends and report to Management
• Ability to be cross trained and act as a back-up for any member of the team if necessary
• To report on customer performance and identify any change in support
• Promote compliance across the department/section
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management
• Ensure all timely correspondence to customers
• Other duties as requested

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

• Excellent organizational skills
• Excellent communication skill
• Must have experience handling import & export shipments using both air and ocean products
• Flexibility
• Strong computer skills including Microsoft Office suite a plus
• Detail oriented, able to multitask and meet deadlines
• Able to work in a team and independently
• Knowledge of Puerto Rico customs laws, practices and procedures

EDUCATION AND EXPERIENCE

• High School Diploma or GED equivalent is preferred
• Minimum 5 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise required
• Experience and knowledge regarding import, compliance, rules and regulations preferred
• Experience handling accruals and billing of services provided to customers
• Knowledge of Importer Security Filing (ISF) preferred
• Knowledge of CargoWise (C1) preferred
• Good working knowledge of Incoterms required

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS

(if any abbreviation, the meaning needs to be inserted) Management retains discretion to add or change duties of this position at any time.

NOTICE TO APPLICANTS

As an equal opportunity employer, we comply with the California pay transparency law. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base hourly rate for this position is $27-31/HR, in accordance with the California pay transparency law. JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE ITS BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

JAS prides itself on its exceptional service and competitive pricing that comes about through the hard work and skill of the people who make up the JAS organization. The mission of JAS is to focus on innovation and maintain a commitment to deliver the product securely and on time. This mission flows through its vast global network of 38 subsidiaries, hundreds of official agent locations, and 4,200+ employees across more than 90 countries.