Freight Forwarding Operations Specialist

Jas-Worldwide; San Francisco (CA); Presencial; USD 37.000 - 43.000; Jornada completa

Descripción de la vacante

JAS Forwarding is seeking an Operations Specialist to handle air and ocean import/export shipments, ensuring accuracy and high service levels. You will manage CHB processes, document preparation, and customer communications from scheduling to delivery.

The role requires 5+ years in imports/exports, knowledge of ISF, and proficiency with CargoWise. California-based, and the company emphasizes compliance and timely reporting to management.

Formación

• High School Diploma or GED preferred.
• Minimum 5 years’ experience handling imports/exports (ocean/air) or a combination of education and expertise.
• Experience and knowledge regarding import, compliance, rules and regulations preferred.
• Knowledge of Puerto Rico customs laws, practices and procedures.

Responsabilidades

• Prepare, review and process import/export documents, ensuring accuracy and proper sequence.
• Receive and track shipments, update customers, dispatch for delivery and collect PODs.
• Bill/invoice files and manage payables/receivables per company rules.
• Provide responsive customer service and assist sales with quotes.
• Promote compliance and report issues to management.

Conocimientos

Import/export operations

ISF knowledge

CargoWise (C1)

MS Office

Educación

High School Diploma or GED

Herramientas

CargoWise (C1) software

Incoterms training

Descripción del empleo

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.The role of the operations specialist is to process and handle air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. An operations specialist may also oversee the Customs House Brokerage (CHB) process and ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures. This position may be responsible for the completion of all custom house broker transactions and other government agency regulations in a timely manner.ESSENTIAL FUNCTIONS:Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequenceReceive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all filesComply with all company business process guidelinesBill/Invoice each file to the respective customers paying close attention to payment terms for the responsible partyResolve and reconcile incorrect payables by working with vendors and overseas officesAssist sales, department manager(s) and colleagues in compiling quotesProvide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelinesProvide responsive customer serviceDispatch freight for delivery, maintain communication with trucker throughout deliveryAbility to recognize any changes in customers shipping down trends and report to ManagementAbility to be cross trained and act as a back-up for any member of the team if necessaryTo report on customer performance and identify any change in supportPromote compliance across the department/sectionAbility to work through problems, but also recognize issues that may need to be communicated/escalated to managementEnsure all timely correspondence to customersOther duties as requestedSUPERVISORY RESPONSIBILITIES:NoneQUALIFICATIONS:Excellent organizational skillsExcellent communication skillMust have experience handling import & export shipments using both air and ocean productsFlexibilityStrong computer skills including Microsoft Office suite a plusDetail oriented, able to multitask and meet deadlinesAble to work in a team and independentlyKnowledge of Puerto Rico customs laws, practices and proceduresEDUCATION AND EXPERIENCE:High School Diploma or GED equivalent is preferredMinimum 5 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise requiredExperience and knowledge regarding import, compliance, rules and regulations preferredExperience handling accruals and billing of services provided to customersKnowledge of Importer Security Filing (ISF) preferredKnowledge of CargoWise (C1) preferredGood working knowledge of Incoterms requiredENVIRONMENT:100% performed in climate-controlled internal office environment working under normal office conditions.While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds .ADDITIONAL :The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.As an equal opportunity employer, we comply with the California pay transparency law. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base hourly rate for this position is $27-31/HR , in accordance with the California pay transparency law.DEFINITIONS : (if any abbreviation, the meaning needs to be inserted)Management retains discretion to add or change duties of this position at any time.JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.NOTICE TO APPLICANTSJAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.