Freight Forwarding Operations and Customer Service Agent - Ocean Imports

The Peninsular and Oriental Steam Navigation Company; Itasca (IL); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Wellness program

Job summary

DP World in the United States seeks a Freight Forwarding Operations and Customer Service Agent for Ocean Imports. This role manages freight forwarding files, coordinates documentation, and liaises with airlines and ocean lines to optimize capacity and cost. Candidates should have 3+ years in freight forwarding and customer service and be eligible to work in the United States.

The base pay range is $50,600–$63,200 with a full benefits package; visa sponsorship is not offered.

Qualifications

• Graduate in any field.
• 3+ years in freight forwarding operations and customer service.
• Freight forwarding experience is mandatory.

Responsibilities

• Manage file creation and all services for freight forwarding and logistics.
• Assist with account start-up and liaison with sales for SOP documentation.
• Monitor/audit files weekly for estimate input, profit margin setting and invoicing.
• Assist clients with export/import documentation for proper transportation execution.
• Provide clients with flight/sailing details to ensure information flow.
• Liaise with Airlines/Ocean lines to procure capacity and cost-effective solutions.
• Liaise with DP World network and external partner agents to guarantee service.
• Act quickly on emergencies within Air/Ocean files.
• Coordinate with Operations to handle workflow overload.

Skills

Freight Forwarding

Customer Service

Operations

Education

Graduate in any field

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Freight Forwarding Operations and Customer Service Agent - Ocean Imports

They also continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES

• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Graduate in any field
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Freight Forwarding experience is mandatory

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

COMPENSATION

The expected base pay for this role is between $50,600-$63,200. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World iscommitted to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.