Freight Forwarder - Ocean Export

DSV Road GmbH; Chester (Delaware County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in global transport and logistics is seeking a dedicated Freight Forwarder for Ocean Export. In this dynamic role, you will manage shipment transactions, ensuring timely and proactive customer service while adhering to international shipping regulations. Your expertise will help facilitate smooth operations and maintain strong client relationships. If you thrive in a fast-paced environment and possess a keen attention to detail, this is an exciting opportunity to contribute to a leading logistics provider's success. Join a team that values excellence and innovation in every shipment.

Qualifications

• 3 years of experience in client-facing roles required.
• Strong attention to detail and communication skills essential.

Responsibilities

• Process high-volume import/export transactions while ensuring excellent customer service.
• Monitor compliance with shipping regulations and resolve client concerns proactively.

Skills

Customer Service

Attention to Detail

Communication Skills

Mathematical Skills

Geographical Knowledge

Problem-Solving

Education

3 years of client contact experience

Tools

CargoWise One

MS Outlook

Excel

Word

Job description

Job area: Freight Forwarding

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Division: Air & Sea
Job Posting Title: Freight Forwarder - Ocean Export
Time Type: Full Time

Summary

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

Duties and Responsibilities

• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
• Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate.
• Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.

Educational background / Work experience

• Three years of experience in a role involving extensive client contact required.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Mathematical Skills

• Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.

Other Skills

• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Preferred Qualifications

• Freight Forwarding experience preferred.
• Prior use of CargoWise One is a definite plus.
• English (reading, writing, and verbal).

Computer Literacy

• Computer skills, including frequent prior use of MS Outlook, Excel, and Word.

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

For this position, the expected base pay is:$22.5-$30.50 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail].