Freight Forwarder - Ocean Export

DSV Road GmbH; Moon Township (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and forward-thinking company as a Freight Forwarder specializing in Ocean Export. In this role, you'll be at the heart of logistics, ensuring seamless shipment transactions and providing exceptional customer service. You'll manage complex import/export processes, from booking to compliance with regulations. This position offers a chance to thrive in a collaborative environment, where your attention to detail and proactive approach will make a significant impact. If you're ready to elevate your career in the logistics field, this opportunity is perfect for you.

Qualifications

• Experience in Freight Forwarding preferred.
• Strong communication skills, both written and verbal.

Responsibilities

• Ensure excellent customer service by maintaining positive relationships.
• Handle high-volume or complex import/export transactions.

Skills

Customer Service

Geographical Knowledge

Attention to Detail

Communication Skills

Mathematical Skills

Education

3+ years of experience in client contact

Proficiency in English

Tools

CargoWise One

MS Outlook

MS Excel

MS Word

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Freight Forwarding

DSV - Global transport and logistics
Founded in Denmark in 1976, DSV has grown into the world's 3rd largest provider of transport and logistics solutions. We add value to our customers' supply chains through transportation, storage, packaging, and customs clearance services. With offices in over 80 countries, we ensure the smooth flow of goods worldwide. More information at www.dsv.com

Division: Air & Sea

Job Posting Title: Freight Forwarder - Ocean Export

Time Type: Full Time

Summary

The primary duties of a Freight Forwarder include reviewing and processing shipment transactions for major accounts, providing proactive customer service, and acting as the main contact for account contracts. Responsibilities are to be performed accurately, cost-effectively, and in accordance with company standards, exercising discretion and judgment.

Duties and Responsibilities

1. Ensure excellent customer service by maintaining positive relationships and monitoring service quality, establishing detailed profiles and procedures for import/export processes.
2. Handle high-volume or complex import/export transactions, including booking, billing, classifications, data processing, and obtaining necessary government and consular releases.
3. Verify shipments in the warehouse to match shipping documents.
4. Process bills of lading and give clear handling instructions.
5. Manage shipments of hazardous materials following all regulations.
6. Create quotations, estimate prices, select transportation options, and set profit margins.
7. Review and respond to export declaration rejections and government inquiries.
8. Stay compliant with domestic and international shipping regulations and communicate changes effectively.
9. Identify transactions requiring special handling, suggest process improvements, and implement resolutions.
10. Monitor team performance, address client concerns proactively, and alert clients to potential issues.

Educational Background / Work Experience

• At least three years of experience involving extensive client contact.
• Knowledge of geography, including countries and major cities.
• High attention to detail and proactive issue prevention.
• Ability to work efficiently under pressure.
• Strong communication skills, both written and verbal.

Mathematical Skills

• Excellent skills in calculating freight measurements, weights, and conversions.

Other Skills

• Geographical knowledge, attention to detail, and ability to work under pressure.
• Excellent communication skills.

Preferred Qualifications

• Experience in Freight Forwarding preferred.
• Familiarity with CargoWise One is a plus.
• Proficiency in English (reading, writing, speaking).

Computer Literacy

• Proficiency with MS Outlook, Excel, and Word.

Physical and Mental Requirements / Working Conditions

Use of hands, reaching, stooping, talking, hearing, and vision are required. Computer and telephone use are involved.

The expected hourly pay rate is $22.50 to $30.50, determined by experience and other factors.

DSV does not accept unsolicited resumes and is an equal opportunity employer. For accommodations or questions, contact HR at [e-mail].

Company Overview

DSV promotes diversity and operates with integrity, respecting cultural differences. We are committed to sustainability and fostering a respectful, collaborative workplace. Join us if you are driven and talented, and wish to grow your career in a dynamic environment.

Important Notice: DSV will never request payment or personal financial information during the hiring process. Verify job postings through official channels and contact [e-mail] with questions.