Freight Dispatcher

TDH Transport LLC; Rock Hill (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

TDH Transport LLC is seeking an Operations Coordinator to manage loads, source profitable opportunities, and negotiate rates with brokers and direct customers. You will dispatch drivers, plan routes to maximize productivity, monitor compliance with DOT regulations, and communicate with drivers, customers, brokers, and receivers.

You will track shipments, review documentation, assist with billing, and coordinate fleet utilization to keep daily transportation operations running smoothly.

Responsibilities

• Load Management: Source and secure profitable loads through load boards, brokers, and direct customers; negotiate rates and assign loads to drivers.
• Dispatch & Route Planning: Plan and coordinate daily driver schedules and routes to maximize productivity and minimize mileage, fuel costs, and downtime.
• Driver Communication: Maintain consistent communication with drivers regarding pickups, deliveries, schedule changes, delays, and issues on the road.
• Customer & Broker Communication: Update customers, brokers, shippers, and receivers on load status, scheduling, delays, and paperwork.
• Compliance & Safety: Monitor driver activity and documentation to comply with DOT/FMCSA regulations and HOS requirements.
• Problem-Solving: Address time-sensitive issues such as breakdowns, missed appointments, and route changes.
• Load Tracking: Track loads from pickup to delivery and provide status updates to customers and management.
• Documentation & Administrative Duties: Review BOL, POD, weight tickets, rate confirmations, invoices, and related docs.
• Billing & Invoicing: Ensure documentation is complete and assist with submitting invoices and resolving issues.
• Fleet Coordination: Coordinate equipment and driver availability to maximize utilization and minimize downtime.
• Operational Support: Collaborate with drivers, maintenance, customers, brokers, and management to keep operations running smoothly.

Job description

Responsibilities

• Load Management: Source and secure profitable loads through load boards, brokers, and direct customers. Negotiate rates, review load profitability, and assign loads to drivers based on location, equipment, availability, and schedule.
• Dispatch & Route Planning: Plan and coordinate daily driver schedules and routes to maximize productivity while minimizing unnecessary mileage, fuel costs, and downtime. Account for traffic, weather, delivery requirements, and appointment times.
• Driver Communication: Maintain consistent communication with drivers throughout the day regarding pickups, deliveries, schedule changes, delays, breakdowns, and other issues that may arise while on the road.
• Customer & Broker Communication: Communicate with customers, brokers, shippers, and receivers regarding load status, scheduling, delivery times, delays, paperwork, and any service-related issues.
• Compliance & Safety: Monitor driver activity and documentation to help ensure compliance with company policies, DOT/FMCSA regulations, "Hours of Service (HOS)", vehicle requirements, and other applicable transportation regulations.
• Problem-Solving: Handle time-sensitive operational issues, including vehicle breakdowns, missed appointments, rejected or delayed loads, route changes, equipment issues, and other unexpected situations.
• Load Tracking: Track loads from pickup through delivery and provide timely updates to customers and management regarding the status of shipments.
• Documentation & Administrative Duties: Review and maintain bills of lading (BOL), proof of delivery (POD), weight tickets, rate confirmations, invoices, and other transportation-related documentation.
• Billing & Invoicing: Ensure completed loads have the required documentation and assist with submitting accurate invoices and resolving payment or documentation issues.
• Fleet Coordination: Coordinate equipment and driver availability to ensure trucks are properly assigned and utilized while minimizing downtime.
• Operational Support: Work closely with drivers, maintenance, customers, brokers, and management to keep daily transportation operations running efficiently and address issues as they occur.