*Freight Dispatcher

Danner's Incorporated; Pasadena (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Job summary

Danner’s Incorporated is seeking a Freight Dispatcher to join our 24/7 Maritime Freight Division in the United States. You will coordinate timely pickups and deliveries, communicate with drivers, customers, and management, and monitor job progress to keep freight moving smoothly.

This role requires calm under pressure, strong organizational skills, and attention to detail. You will manage schedules, respond to inquiries, and ensure operations align with safety and company procedures.

Qualifications

• Minimum 2 years of dispatching experience in transportation or logistics.
• Valid Texas Driver’s License and TWIC Card.
• Excellent verbal and written English communication.
• Proficient with Microsoft Office and data entry.
• Ability to multitask and work under pressure.
• Knowledge of maritime terminology is preferred.

Responsibilities

• Monitor and respond to calls, emails, and inquiries promptly.
• Schedule and dispatch drivers based on priorities.
• Coordinate pickups and deliveries and communicate details to drivers and customers.
• Monitor progress and adjust schedules as conditions change.
• Maintain accurate notes and documentation in dispatch systems.
• Provide timely updates to customers and resolve issues quickly.
• Ensure compliance with safety policies and maritime procedures.
• Represent the company professionally in all interactions.

Skills

Strong typing

Microsoft Office

English communication

Multitasking

Organization

Problem solving

Tools

Dispatch systems

Job description

FREIGHT DISPATCHER

Danner’s Incorporated | Freight Division | Full-Time

PAY RANGE: $18.00–$22.00 PER HOUR

Are you a dispatcher who thrives when things get busy?

Do you know how to keep drivers moving, customers informed, and operations on track when schedules change by the minute?

Danner’s Incorporated is looking for an experienced Freight Dispatcher to join our Freight Division and play a critical role in coordinating freight movements in a fast-paced, 24/7 maritime transportation environment.

This is more than answering phones and assigning drivers. You will be at the center of our freight operation, coordinating drivers and vehicles, communicating with customers, monitoring active jobs, solving problems, and making real-time decisions that keep freight moving safely and efficiently.

If you are organized, dependable, calm under pressure, and take pride in getting the details right, we want to hear from you.

THE OPPORTUNITY

As a Freight Dispatcher, you will coordinate the timely pickup and delivery of shipments while serving as an important communication link between our customers, drivers, supervisors, and management.

Dispatching & Transportation Coordination

• Monitor and respond to incoming calls, emails, and customer inquiries promptly and professionally.
• Schedule and dispatch drivers and vehicles based on job requirements and operational priorities.
• Coordinate timely pickups and deliveries while ensuring jobs are properly assigned and scheduled.
• Clearly communicate job details, instructions, locations, timelines, and special requirements to drivers, supervisors, and customers.
• Monitor driver locations, job progress, timelines, and status throughout the operation.
• Adjust schedules and resources as conditions change.
• Help ensure freight movements are performed safely, accurately, and in accordance with company policies and maritime procedures.
• Efficiently manage available drivers and vehicles to minimize delays and operational disruptions.

Customer Service

• Serve as a primary point of contact for customers regarding freight movements and scheduling.
• Provide timely updates and communicate changes or delays professionally.
• Work directly with customers to coordinate special requests, schedule changes, and service needs.
• Resolve customer concerns and operational issues quickly and professionally.
• Maintain a calm, courteous, and solution-focused attitude, even in high-pressure situations.
• Represent Danner’s Incorporated and its values in every customer interaction.

Administrative & Operational Support

• Maintain accurate notes, records, and job documentation within dispatch systems.
• Enter and communicate information quickly and accurately.
• Assist with the efficient management of drivers, vehicles, and other operational resources.
• Support Freight Management with operational assignments and follow-through.
• Maintain accurate information throughout the dispatch process.
• Perform other related duties as assigned.

What We're Looking For

We are looking for someone who can take ownership of their responsibilities and remain focused when the operation gets busy.

Required Qualifications

• Minimum 2 years of dispatching experience in security, transportation, logistics, or a related field. Maritime industry experience is preferred.
• Valid Texas Driver’s License required.
• TWIC Card required.
• Must be at least 24 years of age.
• Strong typing and data-entry skills with excellent attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to quickly learn and effectively use dispatching and operational systems.
• Strong English reading, writing, and verbal communication skills.
• Basic spelling, grammar, and punctuation skills required.
• Excellent organizational and time-management skills.
• Strong customer service skills.
• Ability to communicate clearly and professionally with drivers, customers, supervisors, and management.
• Ability to multitask and prioritize competing demands.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong problem-solving and follow-through skills.
• Knowledge of maritime terminology, transportation, and logistics is preferred.

THIS ROLE IS A GREAT FIT IF YOU...

• Enjoy working in a fast-paced environment where every day can be different.
• Can manage multiple phone calls, emails, drivers, and customer requests without losing track of the details.
• Think quickly when plans change.
• Communicate clearly and professionally.
• Take ownership of problems and work toward solutions.
• Understand that accurate information and timely communication are critical to successful operations.
• Work well as part of a team but can also make decisions independently.
• Take pride in providing excellent service to both customers and employees.

Work Environment & Physical Requirements

This is primarily an office-based position in a fast-paced, time-sensitive maritime transportation environment.

The position requires:

• Extended periods of sitting at a computer and using a telephone.
• Frequent computer, keyboard, and data-entry work.
• Manual dexterity for clerical and computer-related tasks.
• Ability to lift and carry up to 50 pounds occasionally.
• Walking, climbing, bending, kneeling, and stooping as needed.
• Sufficient vision, with or without corrective lenses, to perform required duties.
• Sufficient hearing and speech to effectively communicate by telephone, radio, and in person.
• Ability to occasionally operate company vehicles when required for Night Dispatch operations.
• Ability to work effectively in a high-pressure, time-sensitive environment.

Schedule Requirements

This is a 24/7/365 operation.

The Freight Dispatcher must be available to work a flexible schedule that may include:

• Early mornings
• Daytime hours
• Late evenings
• Overnight shifts
• Weekends
• Holidays

Flexibility is essential because freight operations and customer needs do not always follow a traditional Monday-through-Friday schedule.

What Success Looks Like

Successful Freight Dispatchers at Danner’s are accurate, responsive, organized, and dependable.

Performance is measured by your ability to:

• Dispatch jobs accurately and on time.
• Maintain complete and accurate documentation.
• Communicate job information clearly and promptly.
• Respond to customer inquiries and concerns in a timely manner.
• Coordinate drivers and resources efficiently.
• Minimize unnecessary operational disruptions.
• Adapt quickly when schedules or priorities change.
• Follow through on assignments and responsibilities.
• Maintain professionalism and demonstrate Danner’s core values.

CORE COMPETENCIES

Communication

Communicates clearly, professionally, and effectively under pressure.

Customer Service

Provides courteous, timely, and solution-focused assistance to customers and partners.

Organization & Accuracy

Maintains detailed records, manages multiple priorities, and handles information accurately.

Problem-Solving

Quickly evaluates changing situations and develops practical solutions.

Teamwork

Works effectively with freight, operations, management, drivers, and customers.

Adaptability

Responds effectively to changing workloads, deadlines, schedules, and operational requirements.

Pre-employment Requirements

• Background check
• Motor Vehicle Record (MVR) review
• Health screening
• Drug screening
• Verification of required Texas Driver’s License
• Verification of current TWIC Card
• Other company-required pre-employment procedures

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

JOIN DANNER’S INCORPORATED

At Danner’s, you are joining a company with a long history in the Gulf Coast maritime industry and a team that understands the importance of reliability, professionalism, and teamwork.

As a Freight Dispatcher, your work directly impacts our customers, our drivers, and the success of our daily operations.

If you have the dispatching experience, communication skills, attention to detail, and ability to stay calm when the pressure is on, we want to hear from you.

PAY RANGE: $18.00–$22.00 PER HOUR

DISCLAIMER

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the company’s discretion.

EQUAL EMPLOYMENT OPPORTUNITY

Danner’s Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by law.

We are committed to providing a workplace free from discrimination and harassment where all employees are treated with respect and dignity.