Freight Coordinator

Canusa Hershman Recycling LLC; Branford (CT); Remote; USD 60,000 - 70,000; Full time

Job summary

Canusa Hershman Recycling LLC is seeking a Freight Coordinator to manage OTR and ocean shipments with urgency and accountability. The role emphasizes timely updates, problem-solving, and strong carrier relationships in a fast-paced environment.

You will coordinate daily pickup/delivery, onboard carriers, and ensure compliance while maintaining data accuracy in internal systems. This is a full-time, remote position with a focus on service excellence.

Qualifications

• Proven experience in dispatching, freight coordination, and logistics operations.
• Strong decision-making ability in fast-paced, time-sensitive environments.
• Comfortable handling difficult conversations and enforcing expectations with carriers.
• Ability to prioritize, multitask, and adapt quickly to changing conditions.
• Strong customer service skills with a focus on responsiveness, communication, and issue resolution.

Responsibilities

• Dispatch & Execution: Coordinate and manage daily pickup and delivery schedules across OTR and ocean shipments, ensuring on-time performance.
• Real-Time Problem Solving: Quickly identify and resolve issues such as delays, missed pickups, or capacity shortages. Make decisions independently when needed to keep freight moving.
• Carrier Management & Accountability: Maintain constant communication with carriers and enforce service expectations. Address performance issues directly and ensure compliance with company standards.
• High-Volume Prioritization: Manage multiple shipments simultaneously while prioritizing urgent issues and shifting demands.
• Communication: Act as the central point of contact between carriers, sales, and internal teams. Provide clear, timely updates and solutions.
• Carrier Vetting & Compliance: Onboard new carriers and monitor existing partners to ensure compliance with safety, insurance, and performance requirements.
• Data & System Management: Accurately enter and maintain shipment data in internal systems and ensure documentation is complete and up to date.

Skills

Dispatch coordination

Freight logistics

Decision making

Carrier relations

Communication

Microsoft Office

Freight software

High-volume environment

Tools

Dispatch software

Microsoft Excel

Logistics software

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

Job Summary:

We are seeking a highly driven, decisive, and solutions-oriented Freight Coordinator to manage over-the-road (OTR) and ocean container shipments. This role is ideal for someone who thrives in a fast-paced, high-volume environment and is comfortable making quick decisions, solving problems in real time, and holding carriers accountable to meet service expectations.

The ideal candidate brings a strong sense of urgency, takes ownership of outcomes, and can confidently manage challenging situations while maintaining strong relationships with carriers and internal teams.

Key Responsibilities:

• Dispatch & Execution:
  Coordinate and manage daily pickup and delivery schedules across OTR and ocean shipments, ensuring on-time performance.


• Real-Time Problem Solving:
  Quickly identify and resolve issues such as delays, missed pickups, or capacity shortages. Make decisions independently when needed to keep freight moving.


• Carrier Management & Accountability:
  Maintain constant communication with carriers and enforce service expectations. Address performance issues directly and ensure compliance with company standards.


• High-Volume Prioritization:
  Manage multiple shipments simultaneously while prioritizing urgent issues and shifting demands.


• Communication:
  Act as the central point of contact between carriers, sales, and internal teams. Provide clear, timely updates and solutions.


• Carrier Vetting & Compliance:
  Onboard new carriers and monitor existing partners to ensure compliance with safety, insurance, and performance requirements.


• Data & System Management:
  Accurately enter and maintain shipment data in internal systems and ensure documentation is complete and up to date.

Qualifications:

• Proven experience in dispatching, freight coordination, and logistics operations


• Strong decision-making ability in fast-paced, time-sensitive environments


• Comfortable handling difficult conversations and enforcing expectations with carriers


• Ability to prioritize, multitask, and adapt quickly to changing conditions


• Strong customer service skills with a focus on responsiveness, communication, and issue resolution


• Excellent communication and problem-solving skills


• Strong understanding of transportation processes, regulations, and carrier operations


• Proficiency in dispatch/logistics software and Microsoft Office


• Self-motivated with a high sense of ownership and accountability

What We're Looking For:

• Someone who takes initiative and acts quickly, even with incomplete information


• A professional who is comfortable with urgency, pressure, and constant change


• A person who can balance relationships with accountability


• A team member who owns results and follows through


• Full-time: Monday - Friday, 7:30 AM - 4:30 PM


• Fully Remote

Reporting Structure:

• Reports to Freight Manager


• Salary based on experience and qualifications