Freight and Logistics Manager

Dutch Bros Coffee; Tempe (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Dutch Bros Coffee in Tempe, AZ seeks a Manager, Freight & Logistics to own design and optimization of the network, inbound from suppliers to distribution centers, and outbound to 1,200+ shops. The role emphasizes cost control, KPI-driven improvements, vendor management, and cross-functional collaboration across Supply Chain, Operations, Finance, and Development.

In-office four days a week with optional remote Fridays.

Qualifications

• Bachelor's degree or equivalent experience in business, supply chain, or related field.
• Minimum 3 years in supply chain management, planning, purchasing, or logistics.
• Proven experience with ERP systems and vendor/3PL management.
• Excellent communication and analytical abilities across multiple time zones.

Responsibilities

• Design and continuously optimize the freight and logistics network, including lane structure and mode selection.
• Develop routing guides for truckload, LTL, intermodal, parcel, and refrigerated freight.
• Manage carrier and 3PL relationships, scorecards, and quarterly business reviews.
• Lead freight RFPs every 12–36 months and monitor benchmarking efforts.
• Oversee freight cost, budgeting, and forecast cost per case with variance explanations.
• Resolve OS&D claims and ensure on-time product availability across shops.

Skills

Vendor management

Data analysis

Cross-functional communication

Project management

Strategic thinking

Education

Bachelor's degree in Business, Supply Chain Management, or related field

Tools

Excel

Google Suite

Outlook

Microsoft D365

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.Position Overview:The Manager, Freight & Logistics owns how product moves across the Dutch Bros network: inbound freight from suppliers and the roasting facility into our distribution centers, and outbound delivery from those centers to more than 1,200 shops. The role is accountable for freight cost, transportation mode and lane strategy, carrier and 3PL performance, and the analytics that hold our distribution partners to measurable standards. It is the enterprise subject matter expert on freight, and a critical enabler of a network on the path to 2,029 shops by 2029. Success looks like shops that never run out, freight cost per case that improves year over year, and capacity secured ahead of growth rather than in reaction to it.Job Qualifications:Bachelor's degree in Business, Supply Chain Management, or a related field, or equivalent experience, requiredMinimum of 3 years experience in supply chain management, planning, purchasing, or logisticsProven experience in 3rd party vendor managementExperience in ERP systemsProficient with Excel, Google Suite, Outlook and Microsoft D365Ability to meet deadlines and manage numerous projects, simultaneouslyAbility to effectively communicate shared goals and outcomes across teamsAbility to think critically and problem solve with numbersStrong written and verbal communication skills with experience communicating with outside vendorsAbility to support vendor/distributor needs in various time zonesLocation Requirement:This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.Key Result Areas (KRAs):Freight Network & Mode StrategyOwn the design and continuous optimization of the freight and logistics network, including lane structure, mode selection, delivery frequency, routing guides, and inventory positioning across distribution centers.Refresh the network model at least annually and run scenario analysis on every material change to DC footprint, delivery cadence, or market entry, quantifying cost-to-serve and service impact before decisions are made.Build and maintain the routing guide and mode strategy across truckload, LTL, intermodal, parcel, and refrigerated freight, targeting 95%+ trailer cube or weight utilization on outbound loads.Develop backhaul, consolidation, and vendor-managed inbound programs to convert supplier-prepaid freight to collect where it lowers landed cost.Carrier & Partner ManagementManage carrier and 3PL relationships end to end: rate agreements, routing guide compliance, tender acceptance, capacity commitments, and issue escalation.Publish monthly carrier and distribution partner scorecards, and lead quarterly business reviews with the partners representing 80%+ of freight spendLead competitive sourcing activity on a defined cycle: full freight RFP every 12, 24 to 36 months, annual rate benchmarking, and pilots of new delivery or logistics models.Support the VP, Distribution in top-to-top alignment with partners on strategy, performance, and improvement opportunities, and in contract negotiation and renewal.Service & QualityAggregate and analyze partner service data to ensure continuous, on-time product availability to every shop, holding the network to defined fill rate, on-time delivery, and order accuracy targets.Use predictive and historical KPIs to drive fact-based improvement in delivery quality, with documented root-cause analysis and corrective action on any measure that misses target two consecutive months.Own the freight side of shop escalations, acknowledging within one business day and closing 95%+ of cases within five business days.Oversee the process for over, short, and damaged (OS&D) claims and cold-chain exceptions.Cost & Commercial PerformanceManage freight cost and revenue centers, delivering measurable value to shops while protecting service levels.Build and manage the annual freight and logistics budget, landing the year within 2% of plan on a cost-per-case basis.Identify, quantify, and deliver an annual savings pipeline of 3 to 5% of addressable freight spend through mode shift, lane and network optimization, consolidation, and rate action.Own freight audit and payment: maintain 98%+ invoice accuracy, control accessorial and fuel surcharge exposure, and recover billing errors.Model the operating and financial impact of network changes, freight and fuel market shifts, and partner rate proposals, and forecast freight cost per case monthly with a variance explanation.Growth & New Shop SupportEnsure the freight network, systems, and partners are ready to support menu innovation, new market entry, and unit growth with zero opening delays attributable to freight.Establish delivery service and lane coverage for every new shop and new market ahead of opening, including the parallel flow of equipment, fixtures, and smallwares.Identify, develop, and lead new process and system implementations, including TMS capability, freight visibility, and automated reporting, so the function scales ahead of growth without adding headcount proportionally.Analytics, Systems & CollaborationBuild and maintain the freight and logistics reporting suite in Power BI, replacing manual reporting with automated dashboards refreshed at least weekly.Serve as the enterprise subject matter expert on freight and logistics, supporting other functions as needed.Partner across Supply Chain, Operations, Finance, Marketing, and Development on cross-functional initiatives that affect shop performance.Communicate clearly to internal and external stakeholders at every level, from shop teams to the executive team.Maintain professional relationships with external supply chain stakeholders and represent Dutch Bros in relevant industry groups.· Perform all duties ethically and in accordance with company policies, handling confidential information with discretion.Skills:AdaptableBudgetary ResponsibilityProject ManagementCollaborativeCommunicationDelegationConflict ManagementPhysical RequirementsIn-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptionsMust be able to collaborate in-person with occasional impromptu in-person meetingsOffice Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levelsMobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 poundsHearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.Compensation:DOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!