Full-Time Shift Lead – Amelia, OH

Dutch Bros Coffee; Amelia (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Dutch Bros swag

Free coffee for Employee

Paid volunteer hours

Employee Assistance Program

401(k) eligibility after 1 year

Job summary

Dutch Bros Coffee is seeking a Shift Lead to uphold the brand’s culture on every shift. You’ll lead a team of Broistas, model the Manifesto, train new teammates, and ensure fast, friendly service.

The role requires availability for 32+ hours weekly, including mornings, evenings, and weekends, with a strong focus on communication and energy on the floor. You will support inventory, cash handling, and shift transitions, while collaborating with management to maintain standards and a positive shop

Qualifications

• 6 months of Broista experience at Dutch Bros preferred.
• No disciplinary action for the past 90 days, required.
• Prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required by regulations.
• Availability to work a minimum of 32 hours per week, including early mornings, evenings, and weekends.

Responsibilities

• Lead the experience for every Broista on shift and ensure a mind-blowing customer experience.
• Manage the shift and prepare Broistas for specials or promotions with the right energy and attitude.
• Train new Broistas operationally and culturally while maintaining a fun-loving environment.
• Assist with inventory management, shop setup, cleanliness, and adherence to policies.
• Communicate with leadership and share wins and opportunities for improvement.

Skills

Excellent Communicator

Lead on shift

Train new Broistas

Inventory management

Customer service

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.Position OverviewAs a Shift Lead, you will ensure that the vision, culture, and core values of Dutch Bros are upheld on every shift. We look to our Shift Leads to be servant leaders within the shop, communicating with leadership on any internal or external feedback. They are the ones who do the hard, and sometimes less desirable, work so that the rest of the crew can focus on core values during shifts.Job Qualifications6 months of Broista experience at Dutch Bros preferredNo disciplinary action for the past 90 days, requiredDisciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signaturesSuccessfully completed the most recent flowcheck (90% score or better) and on timeA prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulationsAbility to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulationsSchedule:This role requires that you have availability to work a minimum of 32 hours per week.Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.Key Result Area (KRA):Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer:Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shiftManage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customerBe an expert on drink and operational fundamentals to execute Broista training:Primary responsibility is to model and meet all expectations of the Broista roleTrain new Broistas operationally and culturally while providing a fun-loving, mind-blowing environmentSet Broistas up for success by covering all aspects of the Manifesto during trainingAid your Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties:Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards, etc.Communicate with your manager and share wins and opportunities for improvement with your shop leadersBe a good role model. Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee HandbookAid the Shop Manager and Shop Leads in InventoryAid the Shop Lead and Shop Manager in ensuring shop setup and cleanliness standards are metWork with the Shop Lead and Shop Manager in following up with Quality Assurance inspections and accountability processLevels of Leadership ExpectationsAnchor PointsExcellent Communicator: Communicate appropriate information up to your leaders, and communicate expectations to the crew while on shift.Available: You must be able to work shift lead shifts and be present at shop meetings and culture building events.Level-Up Arrow:Effort + Skill x Attitude = PerformanceEffort: Giving it your all! Wanting more for yourself and for others. Going above and beyond your own perceived capabilities.Skill: Being a master at the craft. Having high emotional intelligence and a great understanding of people. Keeping a mindset and heart to be a student of the game.Attitude: Have an attitude that is unshakeable. Be resilient and optimistic. “To be so strong that nothing can disturb your peace of mind.* You must also demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows).Employee Benefits & PerksFree Dutch Bros swagFree coffee per Employee Drink PolicyPaid volunteer hoursEmployee Assistance ProgramAccess to our Financial Wellness Platform401(k) eligibility after 1 year of employmentEducation Benefit Program after 1 year of employmentFull-time shift lead also receives:Employer-paid medical, dental, and vision insuranceSick time, as applicable by state lawPaid time offPaid holidays (6 per year)*More details on all benefits provided after onboardingPhysical RequirementsConstant standing/walking, up to 10 hours at a timeOccasional stooping, kneeling, or crawlingOccasional pushing, pulling, lifting, or carrying up to 65 lbsPossible exposure to extreme heat and/or cold temperaturesOccasional ascending or descending on ladders and rampsFrequent, continual, intermittent flexing, or rotation of the wrist(s) and spineConstantly receiving detailed information through oral communicationConstant clarity of vision at near and/or far distancesConstant cash handling requiring mental mathConstant talking, expressing, or exchanging ideas by means of verbal communication*Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move. The amount of relocation compensation varies and is based on the total distance of the relocation (among other variables).Compensation:Up to $18.00 per hourNumber includes an average tip of $5.50 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2025 reporting.If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!