Marketing Operations Specialist

Dutch Bros Coffee; Tempe (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Dutch Bros Coffee is seeking a Marketing Operations Specialist in Tempe, AZ. You will own marketing reporting, manage the Zendesk ticketing system, and coordinate field communications and signage programs.

This role requires strong organization, cross-functional collaboration, and attention to detail to keep multiple recurring workstreams on track. The position emphasizes data accuracy, dashboards, and vendor invoicing, with in-office requirements four days a week.

Qualifications

• Bachelor's degree in Marketing, Business, or a related field.
• 2-3 years of experience in marketing operations, marketing coordination, or a related role.
• Experience managing ticketing systems, project management tools, or similar operational platforms preferred.
• Experience with reporting, budget tracking, or vendor invoicing preferred.
• Must be able to work collaboratively with team members and stakeholders.

Responsibilities

• Own Marketing Reporting and the Zendesk ticketing platform to ensure accurate, timely data.
• Manage weekly reporting process for the Brand Marketing team and deliver to stakeholders.
• Serve as administrator of the ticketing platform, routing, prioritizing, and resolving requests.
• Maintain and improve reporting templates and dashboards for clarity and efficiency.
• Partner cross-functionally to gather data inputs needed for reporting and validate data.
• Own field communication processes, including weekly brew, monthly Coaches and FZ presentations, and ad hoc regional event communications.
• Coordinate ad hoc signage requests and oversee vendor invoicing.
• Project manage new signage type tests with cross-functional teams and vendors.
• Support local field marketing activation programs and turnkey campaigns.

Skills

Project Management

Process Ownership

Reporting & Data

Vendor Management

Cross-Functional Collaboration

Workflow Optimization

Communication

Team Collaboration

Education

Bachelor's degree in Marketing

Marketing or related field

Tools

Zendesk

Ticketing systems

Project management tools

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.Position Overview:The Marketing Operations Specialist keeps the day-to-day operational engine of the Marketing team running smoothly and on time. This role owns weekly reporting for the team, serves as the primary owner of the marketing inbox ticketing system and the ongoing implementation and optimization of our technology platform (Zendesk). The role is the process owner for field-facing communications, including the weekly brew, monthly Coaches and FZ presentations, and ad hoc communications for regional events. This individual also manages ad hoc signage requests from cross-functional partners outside of the core signage program, project manages new signage type tests as needed, and oversees vendor invoicing for all signage. Success in this role requires strong organization, attention to detail, and the ability to manage multiple recurring workstreams and cross-functional relationships at once. Additionally, the role supports turnkey marketing programs that activate locally and manages key program partners at the corporate level that activate at scale across Dutch Bros markets.Job Qualifications:Bachelor's Degree in Marketing , Business, or a related field, required2-3 years of experience in marketing operations, marketing coordination, or a related roleExperience managing ticketing systems, project management tools, or similar operational platforms preferredExperience with reporting, budget tracking, or vendor invoicing preferredMust have the ability to work collaboratively with team members and internal/external stakeholdersLocation Requirement:This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.Key Result Areas (KRAs):Own Marketing Reporting and the ticketing platform, ensuring the team has accurate , timely data and a reliable system for managing inbound requestsOwn the weekly reporting process for the Brand Marketing team, ensuring timely , accurate delivery to stakeholdersServe as primary owner/administrator of the team's ticketing platform, managing intake, routing, prioritization, and resolution of requestsMaintain and continuously improve reporting templates and dashboards for accuracy, clarity, and efficiency on our technology platform (Zendesk)Partner cross-functionally to gather and validate data inputs needed for reportingEvaluate data to identify recurring field issues, building dashboards and providing data-driven recommendations to optimize brand initiatives.Serve as Field Communication process owner, ensuring the field consistently receives clear, timely , and on-brand informationOwn end-to-end process for field-facing communications, including the weekly brew, monthly Coaches and FZ presentations, and ad hoc communications for regional eventsPartner with cross-functional stakeholders to gather content and ensure communications are accurate , timely , and on-brandBuild and maintain a consistent cadence and calendar for recurring field communicationsServe as point of contact for ad hoc regional event communication needs, ensuring field teams have what they need to execute successfullyManage Ad Hoc Signage and Vendor Invoicing, supporting cross-functional partners outside of the core signage programServe as intake and fulfillment owner for ad hoc signage requests from cross-functional partners, outside of the core signage programProject manage new signage type tests as needed, partnering with cross-functional teams and vendorsManage vendor invoicing for all signage, ensuring timely and accurate processingOther duties as assignedProject Management support for local field marketing activation programs and corporate enterprise partnershipsSupport turnkey local marketing programs that boost brand awareness with the target market and drive engagement with field leaders tied to seasonally relevant events ( eg Rush Week College Drink Sampling, College Move In-Day)Maintain key program partners at the corporate level that support local activations at scale across Dutch Bros markets. ( eg College Housing Affiliations)Skills:Project ManagementProcess Ownership & DocumentationReporting & Data AccuracyVendor Management and InvoicingCross-Functional CollaborationWorkflow Optimization & AutomationClear Business Communication and Critical ThinkingManage Temporary Employee SupportAbility to Adjust to High Growth and ScalePhysical Requirements:In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptionsMust be able to collaborate in-person with occasional impromptu in-person meetingsOffice Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levelsMobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 poundsHearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.Compensation:DOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!