Freight Analyst

Appone; Tucson (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Compensation: $20-$25/hour

Schedule: Mon-Fri 07:00–15:30

Job summary

Krosswood Doors is seeking a Freight Analyst to own end-to-end outbound shipping, ensuring orders ship accurately, on time, and at the right cost. You’ll train shipping clerks, monitor carrier performance, and maintain compliance with routing guides.

You will manage invoices, claims, and international shipments while improving processes and visibility across shipments and systems on a daily basis.

Qualifications

• 2+ years of experience in shipping, logistics, freight, or transportation.
• Familiarity with LTL, parcel, and carrier coordination.
• Experience with ERP systems (NetSuite preferred) and shipping software (TMS).
• Familiarity with retailer routing guides and vendor compliance (Home Depot experience a strong plus).
• Experience auditing freight invoices and filing freight claims.

Responsibilities

• Lead and train the shipping team on systems, processes and compliance.
• Run daily shipping operations including carrier pickups and shipments tracking.
• Control freight costs and ensure compliance with routing requirements and penalties.
• Handle freight claims and international shipments, including Canada; monitor dashboards and reports.

Skills

Excel skills

Data analysis

Communication

Training & leadership

Organization

Tools

NetSuite

PaceJet

Home Depot Supplier Hub

TMS

Job description

Krosswood Doors is looking for a detail-driven Freight Analyst to serve as our Subject Matter Expert for all shipping operations, systems, and compliance. In this role, you'll follow and own the end-to-end outbound shipping process — making sure every order ships accurately, on time, and at the right cost, while meeting customer and carrier standards.

You’ll work side by side with our Packaging & Shipping Manager to improve operational flow, train and coach our shipping clerks, and keep full visibility of every shipment that leaves our building. If you enjoy solving problems, working with carriers, and making processes run better, we’d like to hear from you.

WHAT YOU'LL DO

Lead & Train the Shipping Team

• Train new and existing shipping clerks on systems, processes, and compliance requirements
• Act as the go-to expert for NetSuite, PaceJet, and Home Depot Supplier Hub
• Reinforce standard operating procedures (SOPs) and coach the team when gaps appear
• Communicate routing guide updates and procedural changes

Run Daily Shipping Operations

• Schedule and confirm daily carrier pickups
• Monitor shipments throughout the day and resolve delays
• Manage the email inbox and respond to all shipping inquiries
• Provide tracking, BOLs, and Proof of Delivery upon request
• Execute and verify NetSuite item fulfillments, ensuring all shipments close by end of day
• Work alongside shipping clerks on the floor, especially during high-volume periods

Control Freight Costs & Compliance

• Audit freight invoices and dispute incorrect charges
• Investigate refused shipments and unpaid freight issues
• Maintain compliance with Home Depot routing requirements
• Manage and dispute compliance violations and late penalties monthly

Handle Claims & International Shipments

• Identify, submit, and manage freight claims and rebuttals, including concealed damage
• Track claim payments and coordinate with Accounting
• Prepare and verify documentation for Canada shipments and coordinate with carriers on international compliance
• Monitor PaceJet, the UPS dashboard, and shipping duration reports
• Identify system issues, submit IT tickets, and elevate as needed
• Analyze trends in delays, costs, and errors to improve efficiency and accuracy

WHAT WE'RE LOOKING FOR

• 2+ years of experience in shipping, logistics, freight, or transportation
• Working knowledge of LTL, parcel (UPS/FedEx), and carrier coordination
• Experience with an ERP system (NetSuite preferred) and shipping software (TMS) (PaceJet a plus)
• Familiarity with retailer routing guides and vendor compliance (Home Depot experience a strong plus)
• Experience auditing freight invoices and filing freight claims
• Knowledge of Canada cross-border shipping documentation is a plus
• Strong Excel / spreadsheet skills and comfort analyzing data
• Excellent communication skills and the ability to train and lead others
• Highly organized, accurate, and able to manage multiple priorities in a fast-paced environment

HOW SUCCESS IS MEASURED

• 100% daily shipment completion with no carryover
• Zero missed pickups without escalation
• High accuracy in system transactions
• Reduction in compliance violations and freight costs
• Timely issue resolution and communication

WORK ENVIRONMENT

This is an on-site position based on our production floor. The role requires regular standing and walking in a warehouse/manufacturing setting, and the ability to support floor activity during peak shipping periods.

WHAT WE OFFER

• Compensation: $20-$25 (Dependent on Experience)
• Schedule: Mon- Fri 07:00 to 03:30pm (Weekends as needed)

Location AZ Krosswood Doors

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.