Free People Store Manager

URBN Urban Outfitters, Inc.; Northern (KY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in Victor, NY is seeking a Store Manager to lead sales through an Omni-channel retail approach, delivering an engaging environment that reflects the FP brand and inspires customers.

You will manage brand experience, leadership, and store operations, prioritizing team development and exceptional customer service, with flexibility to work evenings, weekends, and holidays. This role emphasizes collaboration with Home Office, strong merchandising, and community engagement

Qualifications

• Love for the FP brand.
• 2+ years store leadership experience.
• Proven record of hiring and developing great talent.
• Strong understanding of merchant process and ways it impacts the business.
• Experience in coaching and conflict resolution.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Responsibilities

• Brand Experience: create engaging visual experiences reflecting company values and enable seamless Omni-channel transactions.
• Leadership + Team Management: plan talent, onboarding, feedback, and succession to build a strong store team.
• Visual + Business Operations: manage scheduling, payroll, and execute visual priorities.
• Communication + Relationships: foster inclusive, open communication and team development.

Skills

Love for the FP brand

2+ years store leadership experience

Proven record of hiring and developing

Strong understanding of merchant\u200b

Experience in coaching and conflict\u

Ability to work flexible hours

Job description

Location

This position is located at 355 Eastview Mall, Victor, New York, 14564 United States

Role Summary

The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while shaping a strong store culture.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere
• Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way

Leadership + Team Management

• Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability

Visual + Business Operations

• Oversees and contributes to upholding daily operating procedures; responsible for staff scheduling and payroll management
• Collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth
• Provides store and departmental insight related to the customer experience and communicates feedback to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Love for the FP brand
• 2+ years store leadership experience
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching and conflict resolution
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $60,000.00 - USD $65,000.00 /Yr.