Free People Assistant Store Manager

URBN Urban Outfitters, Inc.; Natick (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in Natick, MA is seeking an Assistant Store Manager to lead selling, service, and store operations with a focus on creating an engaging, brand-aligned environment. You will coach team members, collaborate with partners, and support visual standards to drive a superior customer experience.

You will guide daily operations, drive omni-channel initiatives, and help recruit and onboard front-line leaders while maintaining store performance and colleague engagement.

Qualifications

• Love for the FP brand.
• Minimum 1 year store leadership experience.
• Team player with strong collaboration.
• Flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on an engaging visual experience.
• Creates selling initiatives and builds relationships through personalized service and product recommendations.
• Delivers omni-channel shopping and event experiences through MPOS/POS and customer service applications.
• Guides the team to prioritize customer service and styling recommendations to hit store goals.
• Supports the Store Manager in recruiting, hiring, and onboarding top talent to build bench strength.
• Maintains daily operating standards, analyzes sales opportunities in product placement and stock levels.
• Ensures omni-channel orders are processed timely and upholds safety, inventory accuracy, and policy compliance.

Skills

Brand ambassador

Customer service

Leadership

Visual merchandising

Multi-tasking

Job description

Location

This position is located at 1245 Worcester St, Natick, Massachusetts, 01760 United States

Role Summary

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications

Leadership + Team management

• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection

Visual + Business Operations

• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
• Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Role Qualifications

• Love for the FP brand
• 1+ years store leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $22.00 - USD $24.00 /Hr.