Free People Key Holder

URBN Urban Outfitters, Inc.; San Jose (CA); Vor Ort; USD 23.000 - 33.000; Teilzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement plan

Zusammenfassung

URBN Urban Outfitters, Inc. is seeking a Key Holder at our Santa Clara area location to supervise store operations and lead an engaging, customer-focused environment. This role drives sales, elevates styling, and contributes to staff development.

You will deliver seamless omni-channel experiences, manage daily operations, and uphold brand standards while supporting the leadership team in achieving store goals.

Qualifikationen

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Aufgaben

• Acts as a brand ambassador and reflects company values; partners with the store leadership team on creating an engaging experience for FP customers.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service and styling.
• Delivers a seamless, omni-channel shopping experience using systems and applications.
• Acts as an elevated team member, prioritizing service over tasks and guiding the team.
• Manages daily zone, energy, and sales through proactive leadership and team development.
• Shares product knowledge and brand messaging to improve customer interactions.

Kenntnisse

Leadership

Teamwork

Flexibility

Learning mindset

Jobbeschreibung

Location

This position is located at 2855 Stevens Creek Blvd, Santa Clara, California, 95050 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $20.57 - USD $20.57 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.