Free People Assistant Store Manager

URBN Urban Outfitters, Inc.; Naples (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to foster an engaging and inspiring store environment. This role involves supporting store operations, leading a team, and enhancing customer experiences through personalized service. The ideal candidate will have a passion for the brand and a strong background in retail leadership. Join a dynamic team where your contributions can make a significant impact on customer satisfaction and store success. If you are eager to grow within a vibrant and inclusive culture, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Generous Employee Discounts

Retirement Savings

Qualifications

• 1+ years of store leadership experience required.
• Strong customer service and team management skills needed.

Responsibilities

• Support store operations and enhance customer experience.
• Guide team to prioritize customer service and achieve store goals.

Skills

Customer Service

Team Leadership

Sales Initiatives

Communication

Education

High School Diploma

Tools

MPOS

POS Systems

Job description

Location

This position is located at 5435 Tamiami Trl N, Naples, Florida, 34108 United States

Role Summary

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way.
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications.

Leadership + Team Management

• Guides the team to prioritize customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability.
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities.
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer, and store connection.

Visual + Business Operations

• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart.
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported.
• Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team.
• Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager.
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for the team's personal growth.

Role Qualifications

• Love for the FP brand.
• 1+ years of store leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit here.

Pay Range

Starting from USD $21.00/Hr.

Free People Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.