Fraud Strategy Lead — Build & Scale Global Payments

SOLANA FOUNDATION; Chicago (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

Coinflow seeks a dedicated chargeback and fraud lead to build our fraud function from the ground up, including tooling, investigations workflow, alert triage, and bank-partner reporting.

Reporting to Risk Manager within Risk & Compliance, this builder role requires 5-8 years of relevant experience and will be the primary contact for RFIs from sponsor banks.

You will collaborate with Underwriters and Data Science to align fraud signals and drive remediation across high-risk verticals.

Qualifications

• 5-8 years of experience in chargeback & fraud prevention, detection, investigations, or remediation within a payments provider, acquirer, or fintech platform.
• Strong hands-on understanding of card acquiring fraud, including merchant and user fraud vectors.
• Experience building or significantly improving fraud tooling, case management workflows, or investigations processes.
• Comfortable responding directly to bank partner RFIs with data and written narratives.
• Highly analytical with ability to justify policy or tooling changes using data.
• Excellent written and verbal communication skills to explain complex fraud findings to non-fraud stakeholders.
• Sound judgment for difficult, ambiguous fraud decisions.

Responsibilities

• Build the fraud function: mature transaction monitoring, investigations workflow, case management, and evidence standards.
• Define SOPs, escalation paths, and decision frameworks for investigations as the first dedicated hire.
• Monitor and triage fraud alerts across merchant and user populations; investigate patterns and behavioral signals.
• Conduct deep-dive investigations into merchant fraud, card testing, account takeover, ACH fraud, and related typologies.
• Drive remediation: disposition decisions, funding actions, merchant/user offboarding, and root-cause analysis.
• Identify and manage fraud risk vectors; assess exposure across merchant and user fraud; track trends in high-risk verticals.
• Monitor card network programs and NACHA requirements; build workflows to meet program changes.
• Engage bank partners: prepare data/narratives for RFIs and present updates to Risk & Compliance leadership.
• Operational leadership: hire/train analysts; set SLAs; own fraud playbooks.

Skills

Fraud prevention

Investigations

Data analysis

Chargeback management

SOP development

Bank liaison

Tools

SQL

Dashboards

Fraud tooling

Job description

Coinflow seeks a dedicated chargeback and fraud lead to build our fraud function from the ground up, including tooling, investigations workflow, alert triage, and bank-partner reporting.

Reporting to Risk Manager within Risk & Compliance, this builder role requires 5-8 years of relevant experience and will be the primary contact for RFIs from sponsor banks.

You will collaborate with Underwriters and Data Science to align fraud signals and drive remediation across high-risk verticals.