Fraud Specialist - Train On-Site Home Office Program - Salary up to $21/hour

Citi; O’Fallon (MO); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(k) with company matching

Tuition reimbursement

Paid time off

Holidays

Wellness programs

Career progression opportunities

Zusammenfassung

Citi in O'Fallon, MO is hiring for a January Training Class for a Fraud Specialist. Training occurs on-site at 1000 Technology Drive. Interviews begin in mid-to-late November; the role supports client relationships with first-contact resolutions and fraud investigations.

This full-time position includes paid training and growth opportunities, with a potential Home Office Program to work remotely after training if performance and setup criteria are met.

Qualifikationen

• 1–3 years in a customer-facing or service-oriented role.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Clear and confident communicator, both written and verbal.
• Strong problem-solving abilities and attention to detail.

Aufgaben

• Investigate potential fraud on existing credit card accounts and take action to protect clients.
• Verify recent charges and account activity; address service requests with professionalism.
• Apply verification procedures to ensure accuracy and compliance.
• Provide solutions by utilizing available resources with limited supervision.
• Assess risk and escalate issues when needed while upholding policy standards.

Kenntnisse

Customer service experience

MS Office proficiency

Communication skills

Problem solving

Ausbildung

High School diploma or GED

Jobbeschreibung

Job Overview

We are officially accepting applications for our upcoming January Training Class for the Fraud Specialist role at our O'Fallon site! Interviews and candidate selections begin in mid-to-late November—get your application and resume submitted today to secure your spot!
At Citi, our Fraud Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.
This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.
Attached resume is required to be considered.

Home Office Program Eligibility

On-Site Training: This position requires you to complete training on-site at 1000 Technology Drive, O'Fallon, MO 63368.
Home Office Program: After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup.

Compensation and Benefits

Salary up to $21 an hour
Primary Location Full Time Salary Range: $41,600.00 - $53,600.00

• Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.
• Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.
• Work-Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.
• Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.
• Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.
• Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), paid holidays.

Key Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Required Qualifications & Skills

• Experience: 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills and the ability to multitask across systems in a fast-paced environment.
• Communication: Clear and confident communicator—both verbally and in writing—with the ability to engage clients professionally across diverse situations.
• Problem Solving: Strong active listening skills with sound judgment and problem-solving abilities.
• Education: High School diploma or equivalent (GED).

Time Type

Full time

Primary Location

O'Fallon Missouri United States

Job Family Group

Operations - Services

Job Family

Fraud Operations

Anticipated Posting Close Date

Nov 02, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

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