Fraud Specialist

Insight Global; United States; Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k retirement plan

Job summary

Insight Global is seeking a detail-oriented Fraud Specialist to support a remote banking fraud operations team on a contract basis. The role focuses on check fraud investigations and check dispute processing, with additional exposure to ACH and wire fraud investigations.

The ideal candidate will have banking experience, strong analytical skills, and the ability to handle a high-volume caseload while maintaining accuracy and timely decisions.

Qualifications

• 1+ years of banking, credit union, fraud operations, disputes, or financial services experience.
• Experience reviewing financial transactions and conducting investigations.
• Strong attention to detail and critical thinking skills.
• Ability to recognize suspicious activity and identify fraud indicators.
• Comfortable working in a fast-paced, production-driven environment.
• Strong written documentation and organizational skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Review and investigate suspected check fraud cases and check disputes.
• Analyze account activity to determine potential fraudulent behavior.
• Compare disputed checks against historical account activity and previously issued checks.
• Identify red flags and escalate complex or unusual cases to management as appropriate.
• Make decisions regarding check returns, payment denials, or other fraud-related actions based on investigation findings.
• Follow established fraud procedures while documenting investigative outcomes accurately.
• Assist with ongoing updates to fraud processes and procedures.
• Support investigations involving ACH and wire fraud as needed.
• Manage a high-volume workload while maintaining accuracy and quality standards.
• Collaborate with internal fraud, operations, and risk teams to resolve cases efficiently.

Job description

Location: Remote

Duration: Contract

Rate: $20-26/hr on W2

Overview

We are seeking a detail-oriented Fraud Specialist to support a growing fraud operations team within a banking environment. This role is heavily focused on check fraud investigations and check dispute processing, with additional exposure to ACH and wire fraud investigations. The ideal candidate will have banking experience, strong analytical skills, and the ability to make timely decisions while working through a high volume of cases.

This position is primarily investigative in nature and does not involve direct customer interaction. Training will be provided on internal processes and procedures.

Responsibilities

• Review and investigate suspected check fraud cases and check disputes.
• Analyze account activity to determine potential fraudulent behavior.
• Compare disputed checks against historical account activity and previously issued checks.
• Identify red flags and escalation complex or unusual cases to management as appropriate.
• Make decisions regarding check returns, payment denials, or other fraud-related actions based on investigation findings.
• Follow established fraud procedures while documenting investigative outcomes accurately.
• Assist with ongoing updates to fraud processes and procedures.
• Support investigations involving ACH and wire fraud as needed.
• Manage a high-volume workload while maintaining accuracy and quality standards.
• Collaborate with internal fraud, operations, and risk teams to resolve cases efficiently.

Required Qualifications

• 1+ years of banking, credit union, fraud operations, disputes, or financial services experience.
• Experience reviewing financial transactions and conducting investigations.
• Strong attention to detail and critical thinking skills.
• Ability to recognize suspicious activity and identify fraud indicators.
• Comfortable working in a fast-paced, production-driven environment.
• Strong written documentation and organizational skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Check fraud investigation experience.
• Experience handling check disputes.
• ACH and/or wire fraud investigation experience.
• Previous experience in fraud operations, loss prevention, disputes, or risk management.

Day-to-Day

• Review a queue of check fraud and dispute cases.
• Investigate fraudulent check activity by analyzing account history and transaction patterns.
• Determine appropriate actions based on findings.
• Escalate complex investigations when warranted.
• Process cases efficiently while maintaining quality and compliance standards.
• Partner with internal teams to ensure fraud-related losses are mitigated and procedures are followed.

Compensation:

$20/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.