Operations Fraud Analyst

Burke & Herbert Bank & Trust; Wrights Wharf (MD); On-site; USD 28,000 - 37,000; Full time

Job summary

Burke & Herbert Bank & Trust in Camp Hill, PA is seeking an Operations Fraud Analyst to detect fraud early and strengthen prevention practices across payment programs. This full-time, on-site role analyzes transaction activity, reviews alerts, and coordinates with branches to resolve issues and minimize customer impact and financial loss.

The ideal candidate will monitor ACH, wire, Zelle, online banking, and checks for signs of fraud, document investigations clearly, and apply NACHA rules and

Qualifications

• Minimum two years’ experience in retail banking or banking operations.
• Prior experience in fraud operations, deposit operations, ACH, card services, or back-office banking preferred.
• Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing.
• Understanding of regulatory and network requirements.

Responsibilities

• Detect, investigate, and respond to fraud across payment and deposit channels.
• Strengthen fraud prevention controls by identifying trends and gaps.
• Review and disposition fraud alerts in accordance with NACHA rules and policies.
• Coordinate with branches and internal partners to resolve fraud alerts.

Skills

Analytical thinking

Attention to detail

MS Office

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

Operations Fraud Analyst

Full Time Camp Hill, PA, US

CLASSIFICATION:Non-Exempt

REPORTS TO:Deposit Operations Manager

JOB DESCRIPTION

Summary/Objective

Protects customers and the bank by detecting fraud early and strengthening fraud prevention practices across payment programs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Detect, investigate, and respond to fraud activity across payment and deposit channels to minimize customer impact and financial loss
• Strengthen fraud prevention controls by identifying trends, control gaps, and emerging fraud risks
• Ensure accurate disposition of fraud alerts in accordance with regulations, network rules, and internal procedures
• Support branches and internal partners with timely, well-documented fraud analysis and decisioning
• Review and disposition fraud alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions in accordance with bank policies and risk thresholds
• Analyze transaction activity, account history, and customer behavior to identify potential fraud, account takeover, or unauthorized transactions
• Determine and execute appropriate actions, including approvals, account restrictions, blocks, returns, and escalations
• Perform transaction-specific reviews: ACH: Identify unauthorized or suspicious debits and credits; initiate returns and adjustments in accordance with NACHA rules
• Wires: Review high-risk, duplicate, or socially engineered wire activity; verify changes to instructions or beneficiaries
• Zelle: Investigate alerts related to scams, account takeover, and suspicious person‑to‑person payment activity
• Online Banking: Monitor unusual login behavior, device changes, velocity anomalies, and transaction deviations
• Checks: Identify counterfeit, altered, forged, duplicate, or encoding‑related items
• Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently
• Document investigations, decisions, and actions clearly and accurately to support internal controls, audits, and regulatory reviews
• Assist with fraud‑related account controls, customer notifications, and loss mitigation efforts
• Monitor fraud trends and elevate emerging risks or control weaknesses to management
• Ensure confidentiality of all information obtained during fraud investigations

Other Duties

• Other duties as assigned

Skills/Abilities

• Strong analytical skills with the ability to detect patterns and anomalies
• High attention to detail with strong documentation and organizational skills
• Proficiency with Microsoft Office (Word, Excel)
• Strong written and verbal communication skills

Supervisory Responsibility

This position does not have supervisory responsibilities.

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be requiredfor this position.

Education and Experience

• Minimum two years’ experience in retail banking or banking operations required
• Prior experience in fraud operations, deposit operations, ACH, card services, or back‑office banking preferred
• Experience working across internal teams in a fast‑paced operational environment
• High school diploma or equivalent
• Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing
• Understanding of regulatory and network requirements

For Applicants located in Preston, Maryland (MD):

The anticipated salary range for this position is $20.00-$27.00 per hour.

For Applicants from all other locations:

The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Maryland represent the good‑faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.