Fraud Solutions Customer Success Consultant

TransUnion LLC; Boca Raton (FL); Hybrid; USD 72,000 - 105,000; Full time

Benefits offered by this job

Day-one health coverage

Parental leave

Tuition reimbursement

Commuter benefits

401(k) with employer match

Employee stock purchase plan (ESPP)

Paid time off and holidays

Volunteer time off

Job summary

TransUnion LLC is seeking a Customer Experience professional to support customers of fraud and identity platforms. The role involves hybrid work with in-person office presence at least two days per week and coordination with cross-functional teams to implement solutions and drive successful outcomes.

You will manage projects, respond to day-to-day inquiries, monitor service performance, and collaborate with Sales, Product, and technical teams to deliver data-informed improvements for customers.

Qualifications

• Bachelor's degree in business, finance, computer science, or equivalent education/experience.
• 3+ years in consulting, project management, implementation, or related field.
• Ability to translate findings into practical, data-driven solutions.
• Strong English communication across organizational levels.

Responsibilities

• Build customer confidence through timely, reliable communication and project management.
• Lead customer initiatives across the project lifecycle and coordinate stakeholders.
• Respond to tickets within SLA requirements and provide operational support for fraud/identity platforms.
• Monitor service statistics, prepare detailed reports, and track issues to resolution.
• Identify opportunities and develop data-informed solutions aligned with customer objectives.

Skills

Project management

Customer success

English communication

On-call support

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

Reporting tools

Job description

TransUnion LLC is seeking a Customer Experience professional to support customers of fraud and identity platforms. The role involves hybrid work with in-person office presence at least two days per week and coordination with cross-functional teams to implement solutions and drive successful outcomes.

You will manage projects, respond to day-to-day inquiries, monitor service performance, and collaborate with Sales, Product, and technical teams to deliver data-informed improvements for customers.