Fraud Risk Ops Analyst — Merchant Acquiring (Hybrid)

Citi

New York (NY)

Hybrid

USD 10,000 - 15,000

Full time

4 days ago

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Job summary

Citi is seeking a Fraud Operations Analyst 2 (C10) for the merchant acquiring portfolio in Kuala Lumpur. The role supports fraud risk management strategies including detection, onboarding reviews, monitoring, and case investigation.

The successful candidate collaborates with risk partners, product teams, and external stakeholders to strengthen controls while maintaining client experience. You’ll work a rotating schedule across APAC/EMEA/NAM with a 24/7 shift environment, and bring 1–2 years in

Qualifications

Bachelor’s degree or equivalent in finance or related field.
1–2 years in Fraud Operations, Fraud Risk Management, Payments, Merchant Acquiring, Cards, or similar.
Excellent verbal and written communication skills required.

Responsibilities

Work on shifting schedule (APAC/EMEA/NAM) with 24/7 shift environment.
Review and perform short- and long-term forecasting and standardized fraud analyses.
Make judgments within guidelines under general supervision.
Develop and maintain knowledge of business/industry standards and practices.
Identify data/result inconsistencies and exchange information concisely.
Escalate concerns to Manager and provide recommendations on next steps in Fraud Risk Assessment.
Build strong relationships with peers and other teams to achieve objectives.
Impact the business by the quality of tasks/services provided and ensure risk controls are followed.