Fraud Response Specialist I

United Community Banks Inc.; Greenville (SC); On-site; USD 37,440 - 49,382; Full time

Job summary

United Community Banks Inc. is seeking a Fraud Agent I to review Verafin alerts, analyze suspicious activity, and assign cases for investigation. The role protects customers by mitigating fraud and maintaining compliant processes across multiple channels.

The position requires strong analytical skills, experience with fraud platforms, and effective customer communication. It is a full-time, on-site role based in Greenville, SC with some schedule flexibility and compliance training.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years in banking, financial services, fraud investigations, disputes, risk, or related field.

Responsibilities

• Review fraud alerts in Verafin and assess risk to determine next steps.
• Create and assign cases in Verafin with complete documentation.
• Review high-risk mobile deposits in Ensenta for legitimacy and red flags.
• Review ATM deposits for fraud indicators and act per bank procedures.
• Conduct Early Warning System reviews as part of alert handling.
• Elevate urgent or high-priority cases to Fraud Agent Team Lead or leadership.
• Make outbound calls to customers to verify activity and inform them of potential compromise.
• Handle inbound calls from customers and internal staff regarding cases.
• Provide clear, empathetic communication to customers impacted by fraud.
• Deliver updates and next steps as investigations progress.

Skills

Analytical skills

Investigation

Communication

Decision making

Risk assessment

Fraud platforms

Education

High school diploma or equivalent

Tools

Verafin

Ensenta

EWS

ServiceNow

Director

Wires

ACH

Debit Cards

Online Banking

Job description

United Community Banks Inc. is seeking a Fraud Agent I to review Verafin alerts, analyze suspicious activity, and assign cases for investigation. The role protects customers by mitigating fraud and maintaining compliant processes across multiple channels.

The position requires strong analytical skills, experience with fraud platforms, and effective customer communication. It is a full-time, on-site role based in Greenville, SC with some schedule flexibility and compliance training.