Fraud Analyst I - Real-Time Detection & Case Triage

United Community Bank; Cleveland Forest (SC); On-site; USD 37,440 - 49,382; Full time

Job summary

United Community Bank is seeking a Fraud Agent I to review Verafin alerts, assess risk, and disposition cases across multiple banking channels. You will initiate protective actions, support real-time fraud mitigation, and escalate concerns as needed while maintaining compliant documentation and customer trust.

The role requires strong analytical skills, attention to detail, and the ability to collaborate with Fraud Operations and other departments to resolve investigations efficiently.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in banking, financial services, fraud investigations, disputes, risk, customer service, or related field.
• Equivalent internal experience may be considered.
• Strong analytical and investigative skills and attention to detail.
• Excellent communication and judgment in moderately complex situations.

Responsibilities

• Review fraud alerts and assess risk to determine next steps.
• Create and assign cases in Verafin with complete documentation.
• Review high-risk mobile deposits and ATM deposits for fraud indicators.
• Make outbound calls to customers to verify activity or inform about potential account compromise.
• Disclose protective actions (disconnect online banking, freeze accounts) as needed.
• Collaborate with internal departments to support investigations and communicate findings.

Skills

Analytical skills

Investigative ability

Communication skills

Regulatory knowledge

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Verafin

Ensenta

EWS

Case management systems

Microsoft Office

Job description

United Community Bank is seeking a Fraud Agent I to review Verafin alerts, assess risk, and disposition cases across multiple banking channels. You will initiate protective actions, support real-time fraud mitigation, and escalate concerns as needed while maintaining compliant documentation and customer trust.

The role requires strong analytical skills, attention to detail, and the ability to collaborate with Fraud Operations and other departments to resolve investigations efficiently.