Fraud Response Analyst I

United Community Bank; Blairsville (Indiana County); On-site; USD 25,000 - 33,000; Full time

Job summary

United Community Bank is hiring a Fraud Agent I to review Verafin alerts and analyze potentially suspicious activity across multiple banking channels. The role includes creating cases, supporting real-time fraud mitigation, and protecting customers by taking immediate protective actions.

Strong analytical and communication skills are essential. This is a full-time, on-site position based in Blairsville, GA with opportunities to escalate high‑risk cases to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in banking, financial services, fraud investigations, disputes, risk, customer service, or related field.

Responsibilities

• Review fraud alerts in Verafin and assess risk to determine next steps.
• Create and assign cases in Verafin with complete documentation.
• Review high-risk mobile deposits in Ensenta for legitimacy and red flags.
• Review ATM deposits for fraud indicators and follow bank procedures.
• Perform Early Warning System reviews as part of alerts handling.
• Contact customers to verify activity and provide updates.
• Protect customer accounts by taking immediate actions (e.g., freezing accounts, restricting online access).
• Collaborate with Fraud Agent Team Lead and other departments to resolve investigations.
• Ensure actions comply with policies, regulations, and internal procedures.

Skills

Analytical skills

Investigative skills

Communication

Judgment

Prioritization

Fraud platforms

MS Office

Education

High school diploma

Tools

Verafin

Ensenta

EWS

ServiceNow

Director

Wires

ACH

Online Banking

Debit Cards

Job description

United Community Bank is hiring a Fraud Agent I to review Verafin alerts and analyze potentially suspicious activity across multiple banking channels. The role includes creating cases, supporting real-time fraud mitigation, and protecting customers by taking immediate protective actions.

Strong analytical and communication skills are essential. This is a full-time, on-site position based in Blairsville, GA with opportunities to escalate high‑risk cases to leadership.