Fraud Representative

Talkpush; Kirkwood (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) Match

Life and Disability Insurance

Employee Assistance Program

World Class Sites

Job summary

TaskUs is seeking a Fraud Investigator to conduct investigations into suspected fraud against clients and their customers. You will analyze activity, compile reports, and work with internal teams and customers to detect and remediate fraud.

Daily tasks include reviewing reports, analyzing data patterns, and maintaining detailed case documentation while upholding confidentiality. Applicants should have finance/fraud experience and strong problem-solving and communication skills.

Qualifications

• Experience in fraud or financial crime investigations is highly preferred, with 1 year in financial crime or customer support.
• Strong data analysis skills to identify patterns of fraudulent activity.
• Excellent interpersonal and communication abilities for collaboration with internal teams and customers.

Responsibilities

• Investigating suspected fraud across accounts and platforms.
• Applying data analysis techniques to detect fraudulent activity.
• Collaborating with customers and internal teams to build fraud cases.
• Remediating fraudulent activity and providing resolutions.
• Documenting rationale and maintaining thorough records for reviews.
• Conducting follow-ups with customers and internal contacts during investigations.
• Ensuring confidentiality of all information gathered.
• Assisting in implementing new fraud detection processes and tools.

Skills

Financial crime investigations

Data analysis

Interpersonal skills

Self-driven

Communication skills

Technical proficiency

Creative problem solving

Mac OS experience

Tools

Microsoft Office

Excel

Google Suite

Job description

Location: Galaxis - 1650 Independence Dr, New Braunfels, TX 78132

Role Type: Onsite - In Person

Pay: $18.50/hr

The Fraud Representative is responsible for conducting investigations into suspected fraud committed against supported clients and their customers. This includes proactively discovering potential fraud through in-depth analysis of account activity, generating reports, and responding to reported claims of fraud. In this role, you'll be working directly with both internal teams and customers to detect and address fraud.

Your Fraud Investigator Day-to-Day Will Involve:

Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.

Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.

Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.

Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.

Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.

Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.

Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.

Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Some Things We Consider Critical for This Role (Fraud Investigator):

Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is highly preferred. Financial/Customer Support Experience of at least 1 year is required

Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.

Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.

Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.

Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.

Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools.

Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.

Mac OS Experience: Familiarity with Mac OS is preferred.

Bonus Attributes:

Ability to Work Under Pressure: Thrive in a high-pressure, fast-paced environment while maintaining a high standard of work.

Adaptability to Change: Ability to quickly adapt to new processes, technology, and changing business needs.

Why Join TaskUs?:

Be part of a dynamic team that’s at the forefront of fraud prevention and investigation.

Enjoy a collaborative and fast-paced work environment where your contributions make an immediate impact.

Work for a company that values people over profits and prioritizes employee well-being.

Access to comprehensive training, career growth opportunities, and competitive benefits.

TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate! While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!

Health insurance

• Comprehensive Plans: robust medical, dental, and vision plans, preventive care, and employer HSA contributions to help keep your healthcare costs low.

Paid time off

• 20 days + national holidays.

401(k) Match

Life and Disability Insurance

• Company-paid life and disability insurance to protect you and your loved ones

Employee Assistance Program

• We offer free confidential counseling, legal support, premium wellness apps, and flexible spending accounts to simplify your day-to-day life.

Much More

• offering extras like pet insurance discounts, free medical second-opinion services, and tailored voluntary coverage options.

World Class Sites

• Facilities is built for you to thrive, not just work. We have gaming consoles and recreational hubs to help you unwind and connect with teammates, quiet rooms and nap zones if you need to recharge, and fully stocked pantries with free snacks to fuel your day. These aren't just office perks; they are part of our people-first culture

About TaskUs

Greatness starts hereWith state-of-the-art workspaces, outstanding benefits and some of the best teammates in the world — we put our frontline first, period. No matter where you are in the world, we’re committed to investing in your career and future.