Fraud Prevention Specialist

Landmark Credit Union; Brookfield (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization that prioritizes people and community. This role focuses on fraud detection and mitigation, where you'll analyze transactions, develop rules, and ensure the safety of our members' finances. With a culture that values collaboration and personal growth, you will be empowered to make impactful decisions while working independently and as part of a team. If you have a passion for problem-solving and a strong understanding of the financial sector, this position offers an exciting opportunity to contribute to a vital aspect of our services and make a difference in our members' lives.

Qualifications

• Minimum two years of financial industry experience or equivalent.
• Must understand card transaction details and fraud systems.

Responsibilities

• Analyze suspicious activity for credit and debit accounts.
• Research and test card rules to minimize fraud.

Skills

Fraud detection

Customer service

Analytical skills

Problem-solving

Communication skills

Education

High school diploma or equivalent

Experience in financial industry

Tools

Falcon

EnFact

Visa Risk Manager (VRM)

Job description

555 S Executive Dr, Brookfield, WI 53005, USA

Job Description

Posted Thursday, November 14, 2024 at 6:00 AM

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first.

NATURE AND SCOPE:

Reports to the AVP, Credit Cards. Assists in fraud detection and mitigation for debit and credit card portfolios. Systematically reviews credit and debit accounts and implements rules to block fraudulent transactions. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.

REQUIREMENTS:
1. High school diploma or equivalent and a minimum of two years of financial industry experience or commensurate work experience with fraud systems applications dealing with suspicious debit/credit card activity. Equivalent combination of education and experience will be considered.
2. Must have a good understanding of card transaction details. Experience with debit/credit card monitoring systems such as Falcon, EnFact, or Visa Rule Manager (VRM) preferred.
3. Experience with or ability to gain proficiency in all programs and systems used for this job.
4. Proficiency in dealing with customer issues in both routine and complex environments.
5. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
6. Excellent verbal and written communication skills, problem-solving skills, organizational skills, and the ability to work independently.
7. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES:
1. Uses fraud management system to perform analysis on suspicious activity for credit and debit accounts. Primary tools include Visa Risk Manager (VRM) and EnFact rule monitoring.
2. Independently researches, sets up, and tests card rules to minimize the number of fraudulent transactions allowed.
3. Uses VRM and EnFact to create and customize rules for debit and credit card transactions.
4. Provides recommendations on rule modifications, additions, and deletions to management. Implements rules and collaborates with other departments to reduce negative impact on membership.
5. Reviews plastic card alerts and determines if Landmark members could be affected and takes appropriate action.
6. Contacts cardholders to verify if transactions are valid. Closes and reissues compromised cards.
7. Tracks fraudulent transactions and dollar amounts and how much fraud was prevented.
8. Performs other duties as assigned.

EO/AA Employer; including veterans and individuals with disabilities.