Fraud Prevention & Detection Leader

H&R Block; Missouri; On-site; USD 91,000 - 146,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Life insurance

Job summary

H&R Block seeks a Manager, Fraud Prevention & Detection to lead a team responsible for fraud control design, rules, scoring, and real-time detection across customer and payment experiences. The role partners with Product, Engineering, Data Science, Compliance, Customer Care, and Operations to strengthen controls, automate processes, and balance risk with customer experience.

The ideal candidate will drive measurable outcomes such as reduced losses, improved capture, and lower false positives

Qualifications

• 7+ years in fraud prevention, detection, or risk across financial services or ecommerce.
• Proven ability to design and evaluate fraud controls and automated decisioning.
• Experience with AI/ML fraud models and real-time scoring.
• Strong analytical skills using dashboards and data insights.
• Experience leading teams in fast-paced environments.

Responsibilities

• Lead fraud prevention and detection strategy across customer and payment journeys.
• Identify emerging threats and translate intelligence into controls.
• Shape the fraud capability roadmap including AI/ML models and real-time decisioning.
• Own end-to-end fraud performance and optimize losses, captures, and false positives.
• Partner with Product, Engineering, Data Science, Compliance, and Operations to strengthen controls.
• Lead and coach the team with clear priorities and accountability.
• Develop data-driven business cases for fraud investments.
• Lead root-cause analysis and drive corrective actions to reduce risk.
• Establish SOPs, governance, and reporting cadences.

Skills

Fraud prevention

Fraud detection

Team leadership

Cross-functional collaboration

Data-driven decision making

Regulatory compliance

Education

Bachelor’s degree in Business, Finance, Risk Management, Data Analytics, Information Systems, or related field

Job description

H&R Block seeks a Manager, Fraud Prevention & Detection to lead a team responsible for fraud control design, rules, scoring, and real-time detection across customer and payment experiences. The role partners with Product, Engineering, Data Science, Compliance, Customer Care, and Operations to strengthen controls, automate processes, and balance risk with customer experience.

The ideal candidate will drive measurable outcomes such as reduced losses, improved capture, and lower false positives