Fraud Prevention & Detection Leader

H&R Block, Inc.; Missouri; On-site; USD 91,000 - 146,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Job summary

H&R Block is seeking a Manager of Fraud Prevention & Detection to lead a team responsible for fraud prevention across customer and payment experiences. You will own strategy, rules, scoring, and decisioning while collaborating with Product, Engineering, Data Science, Compliance, Customer Care and Operations.

The role focuses on reducing fraud losses, lowering false positives, and driving automation across digital accounts, tax filing experiences, and payment flows.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 7+ years leading fraud prevention, detection, and risk programs.
• Proven ownership of fraud performance metrics and outcomes.
• Hands-on experience designing fraud rules, risk scoring, and automated decisioning.
• Strong analytical capabilities and data-driven decision making.
• Experience with AI/ML models in production fraud environments.
• Experience leading high-performing teams in a regulated financial services setting.

Responsibilities

• Lead fraud prevention and detection strategy across key journeys and manage rule, scoring, and decisioning design.
• Identify emerging threats and translate intelligence into actionable controls.
• Shape the fraud capability roadmap including AI/ML, identity verification, and automation.
• Own end-to-end fraud performance and drive improvements against targets.
• Partner with cross-functional teams to strengthen controls and automate manual processes.
• Coach the team and set clear priorities, standards, and accountability.
• Develop data-driven business cases for fraud investments and funding decisions.
• Lead root cause analyses and drive sustainable corrective actions to reduce risk.
• Establish SOPs, governance, reporting cadences, and regulatory-aligned controls.

Skills

Fraud strategy leadership

Data analytics

Team leadership

Fraud rules design

Education

Bachelor's degree or equivalent

Tools

Fraud platforms

Rules engines

Real-time decisioning

Job description

H&R Block is seeking a Manager of Fraud Prevention & Detection to lead a team responsible for fraud prevention across customer and payment experiences. You will own strategy, rules, scoring, and decisioning while collaborating with Product, Engineering, Data Science, Compliance, Customer Care and Operations.

The role focuses on reducing fraud losses, lowering false positives, and driving automation across digital accounts, tax filing experiences, and payment flows.