Fraud Prevention & Customer Support Specialist

Quantum Management Services Ltd; Boise (ID); Remote; USD 19,000 - 26,000; Part time

Job summary

Quantum Management Services Ltd is seeking an entry-level Fraud Prevention & Customer Support Specialist to join our remote team in Idaho. The role is a 6-month contract with potential extension, paying $16.50 per hour and working Sundays to Thursdays 11:30am–8:00pm PST.

You will review transactions for fraud, assist with refunds and disputes, and help protect the integrity of our technology platform. Experience in Trust & Safety or customer support is a plus, and strong attention to detail is

Qualifications

• Entry-level role; demonstrates critical thinking and process following.
• 1–2 years of experience in a fast-paced professional environment.
• Experience in Trust & Safety, content moderation, fraud, or customer support is a plus.
• Strong attention to detail and ability to identify patterns.
• Strong written and verbal communication skills.

Responsibilities

• Review transactions and account activity for fraud indicators.
• Investigate refunds, credits, and missing-order claims.
• Review shopper activity for policy violations.
• Manage incoming cases and prioritize work.
• Review cases and customer history in Salesforce.
• Conduct audits using Google Sheets and internal systems.
• Follow knowledge-base guidelines to ensure accurate decisions.
• Identify trends and opportunities to improve processes.
• Escalate unusual or sensitive cases when needed.
• Meet quality and productivity expectations with accuracy.

Skills

Attention to detail

Analytical thinking

Communication

Independent worker

Tools

Salesforce

Google Sheets

Excel

SQL

Job description

Position: Fraud Prevention & Customer Support Specialist
Location: Idaho, USA (Fully Remote)
Hours: Sunday to Thursday 11:30am – 8:00pm PST (Friday & Saturday off)
Salary: $16.50/hr
Job Type: 6-month contract with potential for extension

Interested in fraud prevention, Trust & Safety, or investigations? This is an opportunity to get hands‑on experience reviewing real customer and transaction activity, identifying potential fraud, and helping protect the integrity of a leading technology platform.

What You’ll Be Doing

You’ll work across several operational workflows, reviewing both customer and shopper activity and using data and established guidelines to make informed decisions.

Your responsibilities will include:

• Reviewing transactions, orders, and account activity for potential fraud or suspicious behaviour
• Investigating customer claims, including refunds, credits, and missing‑order claims, by reviewing available information and identifying inconsistencies
• Reviewing shopper activity and order issues to identify potential policy violations or quality concerns
• Managing incoming cases and appeals while prioritizing work effectively
• Reviewing cases and customer history through Salesforce
• Completing detailed reviews and audits using Google Sheets and internal systems
• Following established knowledge‑base guidelines and processes to ensure decisions are accurate and consistent
• Identifying trends, recurring issues, and opportunities to improve processes
• Escalating unusual or sensitive cases when appropriate
• Meeting established quality and productivity expectations while maintaining a high level of accuracy

What We’re Looking For

This is an entry‑level role, so we’re more interested in your ability to think critically, follow processes, and identify inconsistencies than in having years of fraud experience.

You may be a great fit if you have:

• 1–2 years of experience in a fast‑paced professional environment
• Experience in Trust & Safety, content moderation, fraud, customer support, operations, quality assurance, or data processing
• Exposure to customer refunds, credits, disputes, appeasements, or transaction reviews is an asset
• Strong attention to detail and the ability to identify patterns or inconsistencies
• Strong written and verbal communication skills
• Good judgment when working with sensitive or confidential information
• Ability to work independently while following established procedures
• Strong time‑management skills and the ability to manage multiple cases or workflows
• Willingness to work in a fast‑paced, metrics‑driven environment

Nice to Have

• Salesforce or another case‑management system
• Google Sheets or Excel
• Basic SQL/data‑query knowledge
• Experience working in a marketplace, delivery, technology, or gig‑economy environment
• Previous experience in fraud investigation, Trust & Safety, content moderation, or policy enforcement