Fraud Ops Leader - Data-Driven Risk & Strategy

Citi; New York (NY); Hybrid; USD 13,000 - 25,000; Full time

Job summary

Citi in Chennai is seeking an Fraud Ops Manager to lead a team in developing fraud policies and managing losses through risk-based decisioning. The role focuses on day-to-day oversight, process improvement, and strong stakeholder collaboration to protect clients and assets.

You will work hybrid with US/NAM shift considerations, require 5–8 years of related experience, and a Bachelor’s degree. The position emphasizes modeling, data analysis, and regulatory compliance to minimize fraud impact.

Qualifications

• 5-8 years of experience in a related role.
• Experience in applying and developing advanced statistical models
• Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Ability to persuade and influence others and negotiate with third parties
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Experience in PMP / SCRUM master's will be an added advantage
• Flexible for US/NAM shift timings including weekend working.
• Work from office and onsite presence necessary on an ongoing basis per business requirements

Responsibilities

• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
• Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
• Manage a team, projects, activities, budget and planning
• Lead modeling and analytical projects through completion
• Evaluate subordinates' performance and make recommendations for pay increases, hiring and other personnel actions
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
• Ensure delivery of end results and contribute to the formulation / maintaining of procedures
• Assist to ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Assist in stake-holder management by supporting in activities related to businesses' periodical reviews.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Advanced statistical models

Data analysis

Stakeholder management

Persuasion/negotiation

Communication

Diversity awareness

PMP/SCRUM

Education

Bachelor’s degree

Job description

Citi in Chennai is seeking an Fraud Ops Manager to lead a team in developing fraud policies and managing losses through risk-based decisioning. The role focuses on day-to-day oversight, process improvement, and strong stakeholder collaboration to protect clients and assets.

You will work hybrid with US/NAM shift considerations, require 5–8 years of related experience, and a Bachelor’s degree. The position emphasizes modeling, data analysis, and regulatory compliance to minimize fraud impact.